Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How MBTA modernized incident response to reduce alert fatigue and improve collaboration

Citizens utilize mobile and consumer-facing applications in everyday life, so it’s no surprise that they demand seamless access and high availability of government services online. Whether it’s making payments or applying for benefits, citizens and constituents alike expect these services to be available around the clock.

How Squadcast Benefits On-call Engineers - Part 1

It is difficult to stay completely reliable in an always-on world. So it's very important to choose the right Incident Management solution that can solve your problems. In this blog, we have highlighted the benefits of Squadcast and why you should adopt it. “Being on-call sucks!" Often incident response teams use this phrase when talking about their on-call experiences. Despite using best practices for managing infrastructure, incidents do occur from time to time.

Dynatrace and xMatters Make Seamless Efficiency Possible - xMatters Demo

How can organizations integrate their tools into a platform that maximizes uptime and simplifies operations? Is it possible for the tools you already rely on to be more efficient? With Dynatrace and xMatters in tandem, the answer is yes! Join Rob Jahn, Technical Partner Manager at Dynatrace, Eric Maxwell, Solution Architect at xMatters, and Rutuja Rajwade, Partner Marketing Manager at xMatters, as they discuss how Dynatrace and xMatters can work together to make incident management and development processes more efficient.

How the technology you choose influences CloudOps maturity

As the world becomes increasingly digital-first, it’s more important than ever for organizations to keep services always-on, innovate quickly, and deliver great customer experiences. Uptime is money, so it’s no surprise that many have made the shift to cloud in recent years in order to make use of its flexibility and scale—while controlling costs. And while 2020 wasn’t easy for any organization, those that are thriving have embraced the digital mindset.