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The latest News and Information on IT Service Management, Service Desk and related technologies.

Self-Healing Endpoints with DEX | Ivanti

Digital employee experience shouldn't just be a metric — it's the result of how well endpoints are managed, secured, and remediated in real time. In this teaser, see how Ivanti transforms reactive IT into proactive, autonomous operations. Today's IT teams are stuck in reactive mode. Employees suffer through slow laptops, dropped VPN connections, and crashing apps — and most never report it. Ivanti Neurons for Digital Experience (DEX) changes that by monitoring real-time DEX scores across devices and user groups to uncover issues before they impact productivity.

Room Booking, Lost & Found, Visitors and Gatehouse | Asset Infinity

The everyday running of a site, in one place. This walkthrough covers the Site services module in Asset Infinity: booking rooms and equipment with charges and clash checks, a lost and found desk that matches what was lost to what was handed in, a gatehouse that knows which visitors are on site and which of their devices may leave, a knowledge base of guides and lessons, a controlled document library, and messages tied to your records. It's shown on a demo hospital system around Austin, Texas.

Fixed Asset Depreciation, Capital Projects & Budgets | Asset Infinity

What your assets cost, and what they are worth. This walkthrough covers the Finance module in Asset Infinity: depreciation in as many books as you need, capital projects that collect their costs until they become assets, budgets that track every commitment against them, and the capital and FF&E plans where the money starts. It's shown on a demo hospital system around Austin, Texas, with a new hospital under construction.

Asset Infinity for Power and Energy: Full Demo for Generation and Transmission (11 min)

Asset Infinity for power and energy: a 11-minute walkthrough on Tamarack Energy Cooperative, a generation and transmission cooperative in Kansas with a 620 MW combined-cycle plant, a peaking station, a 62-turbine wind farm, a solar farm with a 50 MW / 200 MWh battery, 345, 115 and 69 kV substations and lines, and a line operations center. A G&T is judged on keeping the lights on, safely, at a price its members can afford. We walk through the nine problems that keep a generation and transmission operations team up at night, and how Asset Infinity solves each one.

NOC Monitoring: What a Network Operations Center Tracks and How

NOC monitoring decides how fast a network problem turns into a fix. If your NOC watches the wrong layers, it misses the fault. If it alerts on everything, the real fault gets buried. According to Uptime Institute's Annual Outage Analysis 2026, 57% of operators said their most recent major outage cost more than $100,000. Most teams already collect plenty of data through network monitoring. The hard part is turning that data into a short queue of alerts that the right person acts on.

How to Patch PHP2Shell Across Every Server and Prove Each Fix to Auditors

When a critical flaw surfaces in the language behind a large share of your web applications, how quickly can your organization name every server that runs it? PHP2Shell puts that question in front of every IT leader who runs PHP. The answer decides how long the business stays exposed. Here's the short version. PHP2Shell covers two flaws in the PHP engine, and either one lets an attacker run code on a web server with no login at all.

What Four Leadership Circles Revealed About Operationalizing DEX

Earlier this year, I spent time with technology leaders across four major cities – San Diego, Boston, London and Dallas, as part of four Leadership Circles. Taken together, the conversations reinforced how far digital employee experience has matured for many organizations. The focus has shifted from understanding why DEX matters to exploring what it takes to operationalize its success. San Diego focused on the changing role of IT and the strategic case for DEXOps.

PHP2Shell: How to Find Vulnerable PHP Versions on Your Devices

Last updated: October 21, 2026. We'll update this article as PHP and Linux distributions publish new information. PHP2Shell is the nickname of two critical vulnerabilities in PHP that let an attacker run code on a web server without logging in. PHP released the fixes on October 21, 2026, and IT and security teams now need to know which of their servers and computers run a vulnerable PHP version, so they can patch those first.

What is Jaeger Tracing and How does It Locate Slowdowns Across Microservices

Why does a checkout or login take several seconds when CPU and memory look normal on every server? In microservices, one click can travel through a long chain of components before the user sees a response. Any one of them can hold the request up, and server graphs won't tell you which. Logs show what each service recorded. Metrics give you averages. What's missing is the path one request took and the place it lost time, and Jaeger tracing records exactly that.

What is Distributed Tracing? How a Request Becomes a Trace

A checkout request leaves the browser and touches seven services before anything comes back. Seven dashboards light up. Every one of them reports a healthy number for its own service, and every one of them is telling the truth about a different slice of the work. Nobody measured the request. That gap is what pushed tracing in beside metrics and logs as a core signal of observability. In this blog, you will: By the end you will open a trace and say where the time went.