Grafana & PagerDuty: Automate incident management with ServiceDesk Plus Cloud

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This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk.

👉 With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.

👉 For teams using PagerDuty, the new bidirectional integration keeps both platforms synchronized, so updates flow seamlessly between your monitoring and ITSM environments without the need for manual intervention.

Watch our product expert walk through these integrations in the latest episode of ServiceDesk Plus Premiere and see how they can help your team reduce repetitive work, improve visibility, and respond to incidents faster.

📌 Learn more:

👉 Grafana: https://marketplace.manageengine.com/app/sdp/grafana-for-servicedesk-plus-cloud

👉 PagerDuty: https://marketplace.manageengine.com/app/sdp/pagerduty-for-servicedesk-plus-cloud

👉 ManageEngine Marketplace: https://marketplace.manageengine.com/home