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The latest News and Information on IT Service Management, Service Desk and related technologies.

motadata

Log Parsing: How Raw Logs Become Searchable Fields

Aug 27, 2026 By Ramya Shah In Motadata
A log file full of raw text is close to useless when an incident is running. You can grep it. What you cannot do is ask how many failed logins came from one address in the last ten minutes. That is usually the question in front of you. Log parsing closes that gap, and a log parser is the software that does the work. In this blog, you will see: Log parsing is the process of reading a raw log line and extracting its values into named, structured fields.
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motadata

How Does a Telemetry Pipeline Work?

Aug 26, 2026 By Ramya Shah In Motadata
Telemetry passes through several stages before anyone can use it. Searching it, charting it, and alerting on it all come later. Each stage makes one decision about the data. Their order separates a pipeline that saves money from one that adds a hop. Most teams meet this layer late, usually after a monitoring bill jumps. Here is how a telemetry pipeline works, stage by stage: By the end you can map your own telemetry flow against the five stages, and see which one is costing you.
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motadata

How to Survive SOX Compliance Season Without Rebuilding Your Records

Aug 26, 2026 By Poonam Lalani In Motadata
Why does SOX season turn into a hunt for screenshots and forwarded approval emails? The controls were almost certainly running all year. The record of them running is scattered across a ticketing tool, an identity directory, a backup console, and someone's inbox. SOX compliance puts financial reporting under a legal standard, and the IT team ends up carrying a large share of the proof. Change approvals, user access lists, backup jobs, and batch schedules all become audit evidence.
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How AI Transforms ITSM Workflows | Ivanti

Aug 26, 2026 By Ivanti In Ivanti
Discover how AI transforms ITSM workflows and elevates your support team. In this video, an IT leader shares why they recommend Ivanti ITSM for its ease of workflow setup and how they are using AI to automate and amplify their service desk. From AI-powered troubleshooting that intercepts support calls before they reach technicians, to automated knowledge article generation, incident correlation, incident summarization, and AI-enhanced customer communications, see real use cases in action.
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motadata

What Backup Monitoring Software Should Track to Protect RTO and RPO

Aug 25, 2026 By Poonam Lalani In Motadata
How many backup jobs completed successfully in your environment last night, and how many of those systems could you bring back inside the window the business agreed to? Most backup consoles answer the first question well. They report job status, completion time and volume written, then roll it into a reassuring compliance summary. The second question needs different evidence, usually missing from that screen. The distance between those answers shows up during the recovery attempt.
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motadata

A Practical ClickHouse Monitoring Guide Built Around Failure Modes

Aug 25, 2026 By Poonam Lalani In Motadata
Why does a ClickHouse cluster report every node as healthy while inserts start failing and dashboards go stale? Most often the failing subsystem was never represented in the metrics anyone had on screen. A node answers its health check while its replication queue has been growing for hours. ClickHouse breaks in specific, repeatable ways. Parts accumulate faster than background merges can consolidate them. Coordination drops quorum and every replicated table quietly turns read-only.
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nexthink

The AI Acceleration Gap Is Becoming Every CIO's Biggest Leadership Challenge

Aug 25, 2026 By Pedro Bados In Nexthink
Today, I’m very happy to share a new report, Bridging the AI Acceleration Gap, from Harvard Business Review Analytic Services and sponsored by Nexthink. It examines how employee-led AI adoption is reshaping the role of IT—and what technology leaders need to do next.
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resolve

ITSM Best Practices for Enterprise IT

Aug 25, 2026 By Zack Austin In Resolve
ITSM best practices are standardized ways to design, operate, measure, and improve IT services. For enterprise teams, the most important practices are clear service ownership, consistent incident and problem management, risk-based change controls, trustworthy configuration data, standardized request fulfillment, outcome-based metrics, governed automation, and continual improvement.
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ivanti

Your Innovators Hub, Built Around You

Aug 25, 2026 By Sterling Parker In Ivanti
Earlier this year, we introduced Ivanti Innovators Hub to bring together support, knowledge and community into a more unified experience. That launch established a strong foundation for a more effortless and predictable experience. Now, we're building on it with new enhancements designed to make the Hub more personalized, connected and relevant, with integrated learning opportunities, stronger community engagement and more tailored experiences.
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