Operations | Monitoring | ITSM | DevOps | Cloud

Chicago, Illinois — November 23, 2020 — AlertOps has integrated its major incident management platform with the ConnectWise Manage professional services automation (PSA) software. The integration empowers end-users to forward ConnectWise Manage tickets to AlertOps as alerts and increase visibility across the ticket lifecycle. With the integration, users can automatically create an alert in AlertOps and a ticket in ConnectWise Manage at the same time.

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and experiences, gives access to the Visibility dashboard for Business plans, improves on-call processes and analytics, and advances incident response automation so teams can work more efficiently during the moments that matter.

With the winter holidays fast approaching, many retail businesses are turning their focus to hypercare as they prepare to move goods and services at peak levels. But what is hypercare? Here at PagerDuty, we use the following working definition: Hypercare is the period of time where an elevated level of support is available to ensure the seamless adoption or operation of a system.

In the second part of his "Choosing SLOs that are appropriate for our customers" blog, Adam Hammond, narrates a fictional case study through Bill Palmer, one of the protagonists of The Phoenix Project and shows "How small changes to your SLOs can be SMART for your business" In our previous blog, we discussed why you need to choose SLOs that are appropriate for your customers. We don’t always write out S M A R T and list our SLOs immediately. The process is organic, and it may take a while.

At iLert we embrace infrastructure as code and try to automate our processes whereever possible. This might reach from niftly little bash scripts to fully blown Terraform projects that spin up whole environments with as little as terraform apply on a CLI. With Hashicorp’s Terraform you can make use of infrastructure as code to provision and manage any cloud, infrastructure, or service.