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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How we've made Status Pages better over the last three months
A few months ago we announced Status Pages – the most delightful way to keep customers up-to-date about ongoing incidents. We built them because we realized that there was a disconnect between what customers needed to know about incidents, and how easily accessible this information was. For example: As we built them, we focused on designing a solution that powered crystal-clear communication, without the overhead — all beautifully integrated into incident.io.
Extend Incident Alert Management to ServiceNow ITSM (Two-way integration)
How incident io thinks about learning from incidents
The struggles of actually applying incident theory
The Unplanned Show: Things every PagerDuty user should know
What's wrong with MTTR?
Active and passive learning from incidents
The Debrief: Learning from incidents is not the goal
How to use the Rest API to manage SIGNL4 categories
The categories in SIGNL4 are a powerful tool to make it clear to users at first glance what a particular alert is about. For example, colors, icons, location and predefined texts can be configured here. Categories can be created and edited manually.