Operations | Monitoring | ITSM | DevOps | Cloud

Incident management is a critical aspect of IT service management (ITSM) that revolves around restoring normal service operations as swiftly as possible after an unplanned interruption or reduction in quality. Also referred to as “incidents,” these interruptions could range from a minor issue like a single user being unable to access a service to a significant problem such as a server crash or network outage affecting many users.

Hey folks! We‘re back with another nifty feature to your Incident Management tool arsenal. You now have the ability to merge incidents with a few clicks! With this latest update you can reduce the noise while dealing with a complex incident by merging incidents across services under a parent incident. Typically this can occur when multiple incidents stem from the same underlying issue or root cause.

In today's digital landscape, most people understand that no system is perfect and data is never 100% safe. Incidents are bound to happen. How people learn about those incidents often influences their reactions. Mishandled incident communication can have drastic consequences for your company. For starters, it can drag out the incident response and harm your bottom line.

In today's cloud-driven landscape, organizations are transitioning from legacy monolithic systems to agile, scalable, and secure cloud-native solutions. Some are even forging new cloud-native applications. However, the concept of cloud-native design remains subjective, lacking a universal blueprint. This blog aims to provide clarity and guidance for designing precise cloud-native applications and container deployment.

The costs of lackluster incident management are truly far-reaching. We’ve learned they go beyond explicit costs, like lost revenue and labor expenses. And that they go beyond the opportunity cost of engineers being diverted from building revenue-building features. The final area of incident cost that’s often overlooked is cultural drain.

The release of the Gartner® Hype Cycle™ for I&O Automation, 2023 has inspired us here at OnPage to provide our insights on the latest trends in I&O optimization. In this blog, OnPage will predict the widespread adoption of technologies that can further automation efforts and thus contribute to I&O optimization.