What is a software bug? #incidentmanagement
In this snippet, we explain what a software bug is. You can read more about this in our blog post—Incident vs bug.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Solve financial services ITOps challenges with AIOps
The financial services industry is experiencing a profound shift. Customers now demand a flawless experience across all touchpoints, including online platforms, mobile devices, ATMs, and physical branches. Any lapse in performance or reliability in these channels can lead to dissatisfaction. Moreover, the competition is intensifying as technology-focused companies, more nimble and innovative than traditional counterparts, are continuously disrupting the market.
DORA vs. DORA!
There was recently some confusion in the office that I thought was worth researching and addressing. Depending on who you are talking to, you may hear the acronym DORA in one of two contexts. (OK, three if you’re talking to a preschooler!) It might be in relation to DORA metrics–that is, a set of metrics associated with DevOps Research and Assessment.
What are Suggested Follow-ups?
In this snippet, Rob explains exactly what our latest Suggested Follow-ups feature is all about.
Why spec sheets for AI products are a grey area
In this snippet, Rob explains why product spec sheets for AI builds are very different from everyday projects.
The Debrief: AI can help you never forget incident follow-up actions again
Noting follow-up actions is really important at the end of the incident response process. The problem is that it can be really easy to overlook certain actions or forget to do them entirely. With Suggested Follow-ups, this is now a thing of the past. In this episode, you'll hear from Rob, the project lead for our latest Suggested Follow-ups feature, to get a peek behind the curtain.
Deliver Better Customer Experiences with PagerDuty for Customer Service
Want to deliver better customer experiences and meet your SLAs? PagerDuty for Customer Service Operations helps organizations connect the right teams at the right time, address urgent tickets, efficiently scale their 24-7 customer support model, and enhance cross-functional collaboration.
Power major incident workflows with event-driven automation
Looking for greater innovation velocity, improved operational efficiency, and better customer experiences? Learn how event-driven automation uses AI and ML to power major incident workflows end-to-end.
Solve The Hidden Costs of IT Downtime
Learn tactics to keep your business running smoothly in the face of IT outages.
The Unplanned Show, Ep. 29: Major Incident Management with Davis and Chris
Not all incidents are created equal. How do you handle major incidents so that they don't spiral into a chaotic mess, incinerating productivity across too many teams? How do you prevent major incidents and learn from the ones you've had? "Major Incident Management" has been a practice for a long time, but as companies depend even more on digital services and revenue channels, while trying to do more with the same or less, something has to change.