Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerTree Team Admin Quickstart Guide

In this quick start guide, we will cover the basics of getting started as a team admin within PagerTree. Transcript: In this Team Admin quickstart guide, we will explore the basics of team management in PagerTree. Team admins are responsible for managing teams within PagerTree. In the Team Page, admins can edit current teams, on-call schedules, and escalations policies.

The importance of psychological safety in incident management

When an incident strikes, it often brings a whirlwind of stress for everyone involved—from the teams directly handling the issue to the stakeholders making crucial decisions. Imagine support teams on high alert, customers anxiously awaiting resolutions, and executives probing for answers to steer the company through turbulent times. This mounting pressure can make a challenging situation nearly unmanageable, especially when faced with problems that are new or unexpected.

Create Incidents Automatically (Integrates Pagerduty, Opsgenie, Jira)

Create Incidents using Slack Emoji / Automatically Automatically create Incidents for every message on Slack Channel? Want to give your operations team options to create Incidents using Emojis? With Pagerly, choose your logic and set up rules to create incidents easily on Slack.

First PagerDuty Plugin for Backstage Community Meetup

Watch the first virtual meetup for the PagerDuty plugin for Backstage. This informal gathering is for plugin users and contributors. Learn why PagerDuty continues to invest in this open-source project, which aims to solve significant challenges for software development and engineering teams. Developer Advocate and project maintainer Tiago Barbosa presents success metrics, reviews the work accomplished so far, and discusses the future feature roadmap openly.

PagerDuty Community Live Demo Webinar: Mastering Change Events for Proactive Incident Management

Developer Advocate Mandi Walls and Solutions Consultant Taz Ishraque explore the power of Change Events in the PagerDuty Operations Cloud. Watch and learn: How PagerDuty's Change Events API and integrations streamline the transmission of critical updates How Change Correlations enhance incident triage How to accelerate incident resolutions, reduce context switching and help teams focus on innovative work instead of firefighting.

Clinical troubleshooting with Dan Slimmon

It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible.

The Importance of Rapid Incident Response

An Incident Response Plan prepares an organization to deal with a security breach or cyber-attack. It defines the procedures an organization should follow if it discovers a possible cyber-attack, enabling it to detect, contain, and resolve problems promptly. Organizations need an IR Plan to safeguard their data, networks, and services from harmful activity and equip their staff to behave strategically.

The Ultimate Guide To Incident Communication in 2024

In the digital realm, incidents such as service disruptions and security breaches are inevitable. Incidents affect your customers and stakeholders. Also, incidents pose significant challenges to IT, Ops, DevOps, and customer support teams. As we increasingly depend on digital tools and services, the demand for seamless performance escalates, highlighting the importance of effective incident communication.