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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

ilert

Streamlining IT Service Management: a Guide to Integrating Microsoft Teams and Autotask PSA for an Efficient Ticket Workflow

Feb 22, 2024 By Christian Fröhlingsdorf In iLert
This article highlights the main benefits, including the ability for users to generate service tickets directly within Microsoft Teams, leading to streamlined workflows and faster response times.
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manageengine

How StatusIQ enhances the digital user experience for ManageEngine users

Feb 21, 2024 By General In ManageEngine
Picture this scenario: Your user is accessing a critical service online, and suddenly, they view an unresponsive webpage. The anxious user contacts the support desk multiple times via phone, email, and chat and gets frustrated when they do not receive clear communication. In such dire situations, organizations often fail to communicate with users about what is happening.
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bigpanda

Jumpstart your self-healing IT with BigPanda and Ansible

Feb 21, 2024 By Adam Blau In BigPanda
Imagine a world where IT systems hum along, proactively detecting and resolving issues before they turn into full-blown outages. No frantic fire drills, no late-night heroics, just seamless self-healing powered by automation. It’s the siren song of self-healing IT systems, beckoning every enterprise ITOps team. Despite the allure of streamlined incident response workflows, many attempts at IT automation sink before they can swim.
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Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io

Feb 21, 2024 By Incident.io In Incident.io
For a lot of teams, incident management can be a bit of a headache. It's stressful. It's not optimized. The whole process can feel like it's being held together with tape. Worst of all? Responders are the ones feeling the brunt of it. But in reality, your customers are, too. Think about it: But honestly, the situation doesn't even have to be so dire. Things can be, generally speaking, totally fine. But you recognize that there are some things that you can do to make incident response really shine at your organization.
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cortex

MTBF MTTR MTTF MTTA - Your guide to incident response metrics

Feb 20, 2024 By Cortex In Cortex
Even the most reliable and well-designed software systems experience failures. Tracking incident response metrics helps teams strengthen both organizational preparedness and system resilience by uncovering trends, gaps, and opportunities for improvement. In short, important metrics for incident management are: Understanding these metrics helps engineering leaders improve service uptime, meet SLAs, and align operational capacity.
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signl4

What is alert fatigue?

Feb 20, 2024 By Matt In SIGNL4
Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and keep operations running smoothly. However a high number of incoming alerts inundating these teams can make them less responsive. The ramifications of such disregard can severely affect the efficiency and dependability of response teams.
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The Debrief: How we built a "game changing" AI assistant feature

Feb 20, 2024 By Incident.io In Incident.io
Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product. You'll hear him chat about.
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spike

5 Hidden Costs of Over-Sensitive Monitoring Systems in Incident Management

Feb 20, 2024 By Kaushik Thirthappa In Spike
Monitoring systems are invaluable for detecting incidents before they spiral into catastrophes. However, there's a hidden danger lurking within even the most robust monitoring setups: false alarms. When systems are overly sensitive, they raise alerts for incidents that don't actually exist. While this may seem harmless on the surface, hyper-sensitive monitoring can quietly drain time, money, and morale in ways that only become apparent over time.
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spike

The Human Element in Incident Management: Balancing Psychology, Communication, and Team Dynamics

Feb 20, 2024 By Kaushik Thirthappa In Spike
Incident management isn't just about technology; it's about people too! Understanding the human factors—psychology, communication, and team dynamics—is just as crucial. Let's explore how these elements are essential in incident management.
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