Operations | Monitoring | ITSM | DevOps | Cloud

According to Gartner, organizations spent $410.9 billion on cloud services in 2021. In the same year, executives estimated that as much as 30% of their cloud spend was wasted. That’s an aggregate $123.27 billion of waste — money that could go toward innovation, or that could help insulate companies from one of the worst market downturns in years. Organizations face a dilemma: The cloud is essential to modern business, and it’s only getting costlier.

We’re constantly looking for new ways to help DevOps, SREs, and operations teams automate operations workflows, secure infrastructure and applications, and rapidly deliver their products at scale. This commitment to our customers — and yours! — led us to redesign the way you experience groups in xMatters.

A few years ago I’d just moved to London and started out at my first software job. I was having a great time building things and making new friends, and one evening a friend and I decided there was a new problem we wanted to solve: we really didn’t like the expenses software. We thought it was confusing and over-complex, and decided we could do better.

We try hard to make our products as intuitive and familiar as possible, but there will always be “advanced” options and rarely-used features. Giving users choice and control over their experience will naturally lead to features that are used less frequently or settings that only a small percentage of users will change. So how do we decide what order and prominence to give to these lesser-used features?