Operations | Monitoring | ITSM | DevOps | Cloud

When most professionals hear the term “mobile device management,” they generally assume that an MDM can only remote control company-issued phones. Several years ago, this idea may have been accurate. But as the digital devices in our world have exploded in number, so, too, has the umbrella of what an MDM can remotely control. Now the right MDM can remote control practically any device with a screen and an interface.

From hybrid work opportunities to celebrating milestones, we share best practices from our experience.

Welcome to Open Source Matters, where we cover the latest developments in open source technology. In this special edition, we’re covering 5 open source projects you should consider contributing to in 2023. I’m your host, Ben Lloyd Pearson — now, in no particular order, let’s dive in!

In 2022, Windows Subsystem for Linux (WSL) exploded in popularity, with millions of users taking advantage of the ability to develop, create and administrate inside a native Linux environment deeply integrated with Windows. This is thanks in large part to continued investment from Microsoft, consistently rolling out new features and updates for the platform on both Windows 10 and Windows 11.

Well, that was fast! Another year has come and gone. It is safe to say 2020, ‘21 and ‘22 were exceptional, and only sometimes for good reasons. But I take heart in society’s steady progress toward digital maturity through it all. Nearly 100% of IT leaders say the pandemic accelerated their organization’s rate of digital transformation.

By automating some rote parts of incident response, you reduce decision fatigue and help responders get to solving the problem faster with less stress. In this post, we talk about three areas of the incident response process that are prime for automation.

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.