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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Going beyond MTTx and measuring "good" incident management

Going beyond MTTx and measuring “good” incident management We’ve chatted with hundreds of engineering teams, and a pattern keeps popping up: everyone’s tracking MTTX metrics—MTTR, MTTA, MTT-whatever—but when you ask, “Cool, so what are you doing with that?” …you get blank stares. And honestly, fair enough. Time-based metrics are easy.

Feature Spotlight - Broadcast Groups

While on-call groups are the perfect solution when you need the right person at the right time to solve a specific problem, there are times when you need to notify everybody all at once. Whether you’re sending an informational message about some upcoming maintenance or an emergency notification about an issue that could affect an entire office, broadcast groups enable you to notify large groups of people at the same time. They can contain more members than on-call groups because there’s no rotation or escalation schedule to work out.

How Motive achieves 99.99% reliability with Rootly

In the high-stakes world of fleet management, reliability isn’t a nice-to-have—it’s a necessity. That’s why Motive has invested heavily in tools and processes to ensure its systems run smoothly for over 150,000 customers and more than a million vehicles. At the center of its ability to deliver 99.99% uptime at scale is Rootly.

Are AI and Platforms Making SRE Obsolete? With Kaspar von Grünberg, Humanitec's CEO

Last year, over 89% of companies claimed to have adopted platform engineering. And, in the past month, LLMs have been disrupting how we think about software development. In this context, Kaspar, asks if the role of Site Reliability Engineers is being obsolete as we know it. Kaspar argues that while SREs aren’t going anywhere, their responsibilities are evolving—fast. We talk about.

Zendesk outage: A case for proactive monitoring and faster incident response

On March 20, 2025, starting at 15:43 AM UTC, Zendesk users globally encountered 503 “Service Unavailable” errors and 5xx server-side issues, disrupting access to critical support tools and communication channels. While immediate mitigations stabilized core services, intermittent issues continued for over 24 hours, underscoring the complexity of multi-pod infrastructure failures.

Seamless Issue Management with AppSignal: How to Quickly Assign, Track, and Resolve Incidents

When an incident occurs, you need to assign a clear owner for a swift resolution. You can now more easily assign issues, filter by severity, and track their progress in AppSignal — all from one centralized place. In this post, we'll walk through improvements we've made to the assigned issues page to help your team collaborate effectively and improve app performance, one issue at a time.

Priority-Based Escalation Policies: Because Not All Notifications Burn the Same

Let's face it – not all notifications are created equal. That paper cut of a CSS bug probably doesn't need the same response as your production database doing its best impression of a black hole. Today, we're thrilled to announce Priority-Based Escalation Policies, a powerful new way to ensure your team's response matches the notification severity.

Demo Roundups! Zero Trust Security + Runbook Automation

The shift to zero trust security requires a model that is identity-based, centrally managed, widely encrypted, and always authenticated and authorized. PagerDuty Runbook Automation enables users to automate, orchestrate, and accelerate issue resolution with best practice security guardrails, reducing human error and saving time. Host: Sid Verma (Senior Developer Advocate at PagerDuty) Guests: Christopher Hills (Chief Security Strategist at BeyondTrust); Jake Cohen (Senior Product Manager at PagerDuty)

PWA Checklist: How to Ensure High Performance for Your Progressive Web App

In this article, we’ll share the structured checklist that we use to measure and optimize ilert's PWA performance. ‍ At ilert, we build our Progressive Web App (PWA) using Capacitor, Ionic, React, and MUI to deliver a robust and responsive incident management platform. Progressive Web Apps are revolutionizing web experiences by combining the best of web and mobile applications. They offer fast native-like experiences, offline capabilities, and many more.