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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

sumologic

Getting MTTR to zero: the failed promise of observability

Mar 6, 2025 By Joe Kim In Sumo Logic
There’s an old cliche about sales and jobs to be done - no one wants to buy a drill, they need a hole… actually, they want a home with pictures on the wall. To get to that beautifully designed home, they will buy a drill, make holes for brackets that can support their various artwork and family photos, and progress toward their dream home experience. Similarly, no one wants to buy observability software. They want their mean time to resolve (MTTR) issues to be zero.
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xMatters

What is Digital Customer Experience? Create a Great Online Experience

Mar 6, 2025 By xMatters In xMatters
Customer expectations are higher than ever for a great online experience. A seamless, intuitive, and personalized experience across every digital interaction is expected, whether browsing a website, engaging with a mobile app, or having their questions answered by customer support. A successful digital customer experience isn’t just a competitive advantage; it’s essential for building brand loyalty and driving business success.
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pagerduty

Personal resilience boosts operational resilience

Mar 5, 2025 By Mandi Walls, DevOps Advocate In PagerDuty
Winter is a grinding time. The temperature, the darkness and the rain all take a toll on people. As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.
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pagerduty

Operations as Code: Operational Excellence with PagerDuty

Mar 5, 2025 By Heath Newburn In PagerDuty
The push towards digital transformation and cloud-native infrastructure is massive, yet organizations also need to maintain legacy capabilities. With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. Many organizations have embraced the ideas of everything in a pipeline and all things as code.
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Revolutionizing Incident Management with AI: Meet Mo Copilot

Mar 5, 2025 By Sumo Logic In Sumo Logic
Join us for this webinar as we explore how our newly launched Sumo Logic Mo Copilot redefines incident management with the power of AI. We'll examine the limitations of traditional troubleshooting methods and why they fall short in today’s fast-paced environments. Discover how Mo Copilot leverages advanced machine learning and automation to streamline root cause analysis and reduce mean time to resolution (MTTR). We'll also showcase a live demonstration and highlight how Mo Copilot integrates into your workflow, transforming how you manage operational reliability.
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firehydrant

Introducing Audit Logs: Ensuring Visibility, Security, and Compliance in FireHydrant

Mar 4, 2025 By Wilson Husin In FireHydrant
When something goes wrong, the first question is always: what changed? Whether it’s an unexpected change to your on-call schedule, a broken automation, or a modified Runbook that just seems off, understanding the issue starts with knowing who made what change, when it happened, and what exactly changed. But in an organization with many users, keeping track of every action can feel impossible.
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squadcast

Squadcast Joins Forces with SolarWinds: Powering the Future of Reliability and Incident Response

Mar 3, 2025 By Squadcast Community In Squadcast
We are thrilled to announce that Squadcast is now a part of SolarWinds, marking a transformative milestone in our journey to redefine reliability and incident management. When we started Squadcast, our singular mission was clear–to help teams achieve greater reliability by transforming incident response into a proactive, automated, and intelligent process. Today, that mission takes a massive leap forward as we join forces with SolarWinds, a global leader in hybrid IT observability.
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xMatters

A Complete Guide to Digital Operations

Mar 3, 2025 By xMatters In xMatters
In today’s fast-paced digital landscape, organizations must ensure their IT infrastructure is resilient, scalable, and efficient. Digital operations encompass the strategies and tools that keep businesses running smoothly by minimizing downtime, optimizing performance, and enhancing collaboration. As organizations transition to cloud-based solutions and microservices, the complexity of managing digital services increases, making robust digital operations more critical than ever.
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solarwinds

Welcome Squadcast to SolarWinds: A New Era of Operational Resilience

Mar 3, 2025 By Cullen Childress In SolarWinds
Today, we are thrilled to announce that Squadcast has officially joined the SolarWinds family. This strategic acquisition signifies a significant milestone in our journey to enhance our capabilities and deliver exceptional value to our customers. Squadcast’s user-loved software perfectly complements our observability and service management offerings, and it offers a wealth of expertise in incident response management. Learn more about our incident response solutions here.
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