Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Feature Spotlight - Condition Step

Just because Flow Designer is a simple, visual workflow builder doesn’t mean that the flows you build have to be simple, too. In fact, flows can get very complex very quickly, especially as you connect more tools and create your toolchain. To help you build out and handle more complex logic and multiple paths, the Condition step automatically changes a flow’s path based on the value of almost any property in your flow. You can use the Condition step to compare values using AND/OR logic and a range of conditional operators to determine the appropriate path. And if the values don’t match, never fear!

Reducing MTTR: Why Speed Matters for B2B SaaS Companies

For B2B SaaS companies, downtime isn’t just an inconvenience—it’s a direct threat to customer satisfaction and revenue. Unlike consumer applications, they serve a mix of power users pushing the system to its limits and new users expecting a seamless experience from day one. Reliability isn’t just about keeping services online—it’s about ensuring every user interaction runs smoothly. A minor hiccup for one customer might be a major disruption for another.

Stop recurring IT incidents with proactive problem analysis

ITOps and Incident Management teams must manually handle high volumes of daily alerts, tickets, and incidents. This makes it challenging to spot recurring patterns that could be addressed or prevented. Without proactive problem management, teams waste time resolving repeat issues instead of focusing on higher-priority or first-time problems. Limited visibility into incident trends forces organizations to engage in reactive firefighting, diverting valuable time from addressing the root cause.

After OpsGenie: 3 Reasons Why Industry Leaders Are Migrating to PagerDuty Over JSM

OpsGenie has served many teams well for years, but with Atlassian’s OpsGenie 2027 sunset announcement and as it enters its maintenance phase, it’s time to look forward and plan your next move. Running tomorrow’s operations on yesterday’s technology isn’t just risky – it’s holding you back. This isn’t just a transition – it’s an opportunity to leap ahead.

The Need for Full-Stack Observability

In a recent survey, it was discovered that 57% of software developers’ time is spent in meetings resolving performance problems rather than innovating software solutions. The culprit? A lack of full-stack observability. Without the right tools, IT teams are left playing a high-stakes game of “Guess That Outage” – leading to delayed response to critical incidents and excessive time spent in intense meetings focused on these incidents and their root cause.

Atlassian retiring Opsgenie - Why SIGNL4 is the perfect Opsgenie Alternative

Atlassian’s decision to retire OpsGenie by 2026 has left many businesses searching for a reliable alternative for incident management and critical alerting. SIGNL4 is a great replacement, offering a modern and mobile-first approach to alerting, escalation, and on-call management. SIGNL4 has been around for a few years now and has evolved into a rock-solid SaaS platform for mobile alerting and anywhere incident response.

To All Opsgenie Customers-It's Time to Move On (with ilert)

We weren't caught by surprise by Atlassian’s recent announcement that Opsgenie will end sales in the summer of 2025 and discontinue the service in 2027. We heard from new clients who decided to favor ilert over Opsgenie that the Atlassian platform has stagnated for some time now. What did surprise us, however, were the alternatives Atlassian offered its existing Opsgenie users. ‍ We decided to write this explainer to help users make a knowledgeable decision and migrate smartly.

Is Your Incident Management Tool a Single Point of Failure? The Case for a Multi-Channel Approach

When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations.

Enhancing SAP Monitoring and Incident Management with IT-Conductor and ilert

We are excited to announce the integration of ilert with IT-Conductor, a SaaS-based IT operations management and automation platform. This partnership enhances IT-Conductor’s powerful capabilities with ilert’s advanced alerting and incident management, ensuring that IT teams can address issues faster and more efficiently.

How AI broke serverless and what to do about it with Vercel's Mariano Fernández Cocirio

Mariano, Staff Product Manager at Vercel, explains why serverless architectures are hitting unexpected limits—they’re too fast. The industry has spent millions optimizing serverless for speed, but AI workloads are changing the game. In the AI realm, slower execution often leads to better results. The challenge? Paying for all that idle compute time while waiting for AI responses.