Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

pagerduty

Beyond Playbooks: Unleashing Enterprise-Wide Automation with Ansible + PagerDuty Runbook Automation

Jun 2, 2025 By Aatharsha Jeyachelvan In PagerDuty
Playbooks are nice. Results are better. This simple truth highlights a critical challenge in modern enterprises: while technical teams have mastered infrastructure automation with Ansible, they need more than just technical playbooks that can only be used by SMEs—they need comprehensive automation that drives measurable business outcomes.
Read Post

Why you're (probably) doing service catalogs wrong

May 29, 2025 By incident-io In Incident.io
Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is really hard. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet.
View Video
Sponsored Post
squadcast

Revamped Analytics: Unlock Deeper Insights with Squadcast

May 28, 2025 By Vishal Padghan In Squadcast
At Squadcast, we're always striving to make incident management seamless, efficient, and data-driven. That's why we're thrilled to announce the launch of our revamped Analytics feature! This major upgrade transforms the way you access metrics and insights about your incident response, offering a new level of granularity and speed.
Read Post
Incident.io

Why we vibe coded a marketing campaign for Anthropic

May 28, 2025 By Tom Wentworth In Incident.io
Let’s start with the obvious: we’d like to have Anthropic as a customer. We greatly admire the work they are doing at the intersection of frontier models + safety. We use lots of different AI tooling at incident.io. We’re all-in at AI at incident.io, both to improve the productivity of our internal team and, more importantly, to provide our customers with superpowers in the form of an AI incident responder.
Read Post
bigpanda

Unlock a new era of agentic, AI-powered IT operations with a modern data strategy

May 27, 2025 By Adam Blau In BigPanda
IT operations have reached a breaking point. Hybrid cloud and modern software architectures have led to unprecedented increases in the scale, complexity, and fragmentation of IT infrastructures. In their attempts to manage this complexity, enterprises invest billions into observability tools, IT Service Management (ITSM) platforms, and outsourced Managed Service Providers (MSPs).
Read Post
pagerduty

Accelerate Government IT Innovation

May 27, 2025 By John Toler In PagerDuty
Government IT operations across public sector face unprecedented challenges this year. As digital demands intensify and legacy systems strain under pressure, agencies must accelerate IT innovation while delivering measurable ROI. The PagerDuty Operations Cloud emerges as the catalyst for government transformation, enabling agencies to revolutionize their digital operations while achieving operational excellence, according to The Government Guide for Agency Innovation ebook.
Read Post
xMatters

Bridging the Gap: How xMatters Aligns with ServiceNow's AI-Powered Future

May 27, 2025 By Eric Maxwell In xMatters
Attending ServiceNow Knowledge 2025 in Las Vegas was an enlightening experience, especially for those of us invested in the xMatters platform. The conference’s emphasis on AI integration and agentic workflows provided valuable insights into how xMatters can evolve to better align with ServiceNow’s advancements. ServiceNow’s emphasis on integrating AI across enterprise workflows underscores the industry’s shift towards more autonomous and intelligent systems.
Read Post
ilert

Under the hood: Request coverage feature

May 23, 2025 By Marko Simon In iLert
‍ The ilert mobile app is primarily used by responders to receive notifications about critical alerts, react to them on the go, and check their current on-call status. It has various capabilities, including critical notifications via push, quick actions for alerts, and critical alert settings. The app enables responders to view their current on-call shifts and escalation policies, take on-call shifts from somebody else, and create coverage requests to ask for on-call shift handover from a colleague.
Read Post
pagerduty

PagerDuty + Microsoft Build 2025: Transforming critical work with AI and automation

May 23, 2025 By Carrie Lacina In PagerDuty
At Microsoft Build 2025, PagerDuty was featured in key announcements showcasing how intelligent agents and real-time automation redefine digital operations. From Microsoft Copilot to the launch of a new Azure SRE Agent, PagerDuty was highlighted as a strategic partner in enabling intelligent, scalable incident response.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.