Operations | Monitoring | ITSM | DevOps | Cloud

Managing a facility means dealing with issues at all hours, often when no one is sitting at their desks watching the controls. Building automation systems act as the smart backbone of today’s buildings by connecting HVAC, lighting, fire safety, security, electricity, and more into one seamless platform.

Each year, Gartner’s Hype Cycle provides a powerful lens through which to view the evolving landscape of healthcare technology. The 2025 Gartner Hype Cycle for Digital Care Delivery is no exception, spotlighting innovations that promise to transform clinical care and address some of healthcare’s most pressing challenges, from clinician burnout to workforce shortages and escalating costs.

In a time when budgets are tight but reliability still needs to be high, observability is under the spotlight. Monitoring and observability tools are some of the most expensive parts of a tech stack, often eating up the bulk of the budget. Luckily, there are strategies organizations can implement to reduce costs, such as utilizing open-source solutions like OpenTelemetry (OTEL), which provides a flexible, open standard for data collection without the price tag of proprietary tooling.

Whether you’re dealing with IT issues, customer questions, or just trying to keep track of who’s supposed to fix what and when, ticketing tools are the unsung heroes of organized chaos. They help teams stay on top of requests, assign responsibility, (no more “I thought you were going to handle it”) and actually close the loop on problems instead of letting them collect dust in someone’s inbox.

On June 12, 2025, the internet blinked. Email vanished, apps froze, and many of us lost contact with our digital coworkers (both AI and human). The world felt it instantly; businesses stalled, teams scrambled, and digital operations everywhere took a hit. Felt a little like deja vu. Does anyone remember July 19, 2024?

I use Slack daily. It works perfectly fine. Outages rarely happen. Even if they happen, they are resolved quickly. And this is the same for many other tools. But how are they all doing it—Keeping services running and resolving issues quickly? The secret: On-Call Schedules. On-call schedules make sure someone is always available to handle emergencies, so your systems stay reliable.

When it comes to incident management, the ability to quickly access and act on operational data can mean the difference between brand loyalty and costly downtime. PagerDuty’s integration with the Amazon Q Business index addresses this challenge head-on by providing a seamless, more secure, and faster way to search and access enterprise knowledge across the IT ecosystem.

Imagine incidents resolved through insights, not manual investigations. ‍ Picture an incident management future where you're never alone during critical alerts. Imagine your best engineer always available, tirelessly investigating issues, analyzing logs, correlating metrics, checking recent code changes, and delivering actionable insights, instantly. Today, ilert is stepping boldly into this future with our first intelligent agent: ilert Responder.