Meet the Humans Behind The Service Restoration
Behind every incident is a team working to make things right. Get to know some of the engineers who worked behind the scenes to help resolve the August 28th Kafka service disruption.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Introducing the BigPanda observability and monitoring tool rationalization framework
When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.
How to analyze observability and monitoring tools for actionability
Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.
Physician On Call Schedule: How to Create an Effective, Fair & Reliable Call System
Providing continuous, high-quality care takes more than clinical expertise—it depends on well-designed physician on call schedules that balance patient safety, physician wellness, and operational efficiency. Whether you manage a residency program or a multi-specialty group, creating an effective physician call schedule—or a broader provider on call schedule—is critical for 24/7 coverage and clinician well-being.
You don't need a real outage to find your weak spots.
Modern digital services rely on complex systems, and chaos can strike at any layer. But the most effective teams don’t wait for failure to learn. They simulate it. By introducing controlled performance degradations, you can stress your systems, test your dependencies, and uncover hidden risks without touching production. In our latest webinar, Catchpoint experts walk through how teams are building resilience through proactive, safe failure testing, and why it’s become a cornerstone of digital reliability.
Goodbye Email-to-Text: Why Modern Mobile Alerting with SIGNL4 Is the Smarter Choice
Over the past year, major U.S. mobile carriers have shut down their free email-to-SMS and email-to-text services – once common ways to send a text message directly from an email account. AT&T terminated its SMS gateway service in mid-2025, Verizon discontinued its SMS gateway domain in late 2024, and T-Mobile retired its gateway domain in December 2024.
Agentic AI Becomes Essential: Why Adoption Is Accelerating and What Comes Next
The cautious optimism business leaders held towards AI agents has evolved into more widespread enthusiasm. In our last survey from April 2025, just over half (51%) of companies had deployed AI agents in their organization. Six months later, 75% of companies are deploying more than one agent, according to PagerDuty’s latest research.
Automate or Elevate? 5 Steps to Build an AI-Powered Incident Playbook
Modern development tools, CI/CD infrastructure, and AI have accelerated the pace at which companies release software. This speed supports innovation, but it also increases complexity and the chance of something breaking in ways that aren’t immediately obvious. Teams now deal with more operational data, complex failure patterns, and systems where a small configuration change can ripple across dozens of microservices.
Derdack Achieves ISO/IEC 27001:2022 Certification
Derdack attaches great importance to the confidentiality, availability and integrity of information. Therefore, Derdack has undergone a ISO27001:2022 audit and received a certification that Derdack has implemented and maintains an Information Security and Management System. ISO/IEC 27001:2022 is essential for organizations aiming to protect their information assets and comply with best practices in information security management.
Alerts and Notifications - What's the Difference?
In digital systems, communications, apps and IT/operations, the terms alerts and notifications are often used somewhat interchangeably – but there are important distinctions. Understanding these differences helps design better user experiences, reduce overload, and improve response to critical issues. Here are some of the defining contrasts: A few concrete examples help illustrate.