Incident management is a critical aspect of IT service management (ITSM) that revolves around restoring normal service operations as swiftly as possible after an unplanned interruption or reduction in quality. Also referred to as “incidents,” these interruptions could range from a minor issue like a single user being unable to access a service to a significant problem such as a server crash or network outage affecting many users.

Alexander is Senior SRE at Prezi, a video and visual communications software company. As a team, the Prezi SREs provide multiple services within the company. One of those is the observability stack where Prezi heavily relies on Grafana. Companies are always evolving to run more smoothly, serve their customers better, and operate in a way that is cost-effective.

Hey folks! We‘re back with another nifty feature to your Incident Management tool arsenal. You now have the ability to merge incidents with a few clicks! With this latest update you can reduce the noise while dealing with a complex incident by merging incidents across services under a parent incident. Typically this can occur when multiple incidents stem from the same underlying issue or root cause.

As Site Reliability Engineering (SRE) continues to grow in popularity, many professionals are looking for ways to advance from junior to senior roles. While there is no one-size-fits-all approach, the transition from junior to senior SRE is marked by a gradual increase in experience and a set of key skills. In this blog, we will explore the valuable insights and strategies shared by experienced SREs.

In today's digital landscape, most people understand that no system is perfect and data is never 100% safe. Incidents are bound to happen. How people learn about those incidents often influences their reactions. Mishandled incident communication can have drastic consequences for your company. For starters, it can drag out the incident response and harm your bottom line.

Blameless Chief Operating Officer Ken Gavranovic recently sat down with Lee Atchison, a renowned expert in system reliability, to discuss the topic of conducting effective incident retrospectives. You can watch their engaging, informative discussion below, or read on for our overview of the greatest hits from their talk. ‍ Agile development and incident management are the backbones of any tech-driven development cycle. At the heart of these practices lies the art of retrospectives.