Incident Management Goes to the Olympics
A look at outages and disruptions to the IT systems that power the Olympics, from 1996 to today.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
What's the ROI? How Operational Maturity Improves Customer and Team Satisfaction
Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital transformation and mature their operations to support services that were under unprecedented strain. Digital transformation allows companies to embark on large-scale cloud migrations and adopt modern development methods like DevOps and Agile.
Demystifying DevOps and SRE
How different are DevOps and SRE? Are they related to each other? In this blog, James Samuel sheds light on the similarities & differences between SRE & DevOps followed by the possible ways to structure an SRE team in your organization. One of the terms that people often find confusing is SRE and DevOps. People often ask, should I hire a DevOps Engineer or a Site Reliability Engineer? What is the difference between SRE and DevOps and which one do I need? In this post, I attempt to shed some light.
New Features: My On-Call Shifts, Critical Alerts, Support-Hours Based Call Routing, and More
This post covers some of the highlights that we have released in the last 6 months.
How PagerDuty Helps Manage Hybrid Infrastructure and Complex Ops Across Industries
If there’s one thing we learned from the 80+ sessions from Summit 2021, it’s that across the industries, companies are continuing to accelerate innovation in a bid to meet growing customer expectations of always-on services across all channels. In financial services, disrupting traditional banking or rethinking access to advisory services comes with operational and regulatory challenges.
Contextual Intelligence and Observability: Without the Former, You Really Don't Have the Latter
Observability is a hot term in the industry, but don’t let it fool you: having visibility into your organization's apps and services only gives you partial clarity into a system’s overall performance. To get a full understanding of your monitoring data, you need to apply contextual intelligence.
Kemp Flowmon ADS and Check Point Integration: Automated incident detection and response *full video*
See how Kemp Flowmon ADS can work in tandem with a Check Point firewall to automatically quarantine an IP address upon security event detection.
Hear From Product PagerDuty for Customer Service Operations Lightning Talk
Learn about what's new with PagerDuty for Customer Service Operations from the Summit 2021 Launch. Our Product team shares how you can benefit from our latest updates and enhancements and enjoy demos that were recorded live from Summit 2021 featuring the PagerDuty Salesforce Service Cloud Integration V3, New Customer Service SKU, and Round Robin Workflows (Round Robin Scheduling).
PagerDuty Pulse Q1 FY22 Full Webinar
In this edition of PagerDuty Pulse, you’ll get to view our most recent platform updates and enhancements (March 2021 – June 2021) that extend from AIOPs and automation to a variety of new integrations. Teams must leverage PagerDuty and Modern Digital Operations to automate the day-to-day toil of repetitive tasks, master modern operations with full-service ownership, seamlessly collaborate across the organization, and accelerate enterprise-wide response by enabling customer service operations and business stakeholders.
Less is more: Incident management and monitoring in hybrid IT infrastructures
Many companies are continuously modernizing their infrastructure – but there is no standard way for the perfect IT infrastructure. Still, hybrid architectures have become the status quo in enterprises. Almost all organizations have migrated at least parts of their assets to the cloud or run applications as cloud services. At the same time, businesses want to dovetail their IT architecture with software development and are therefore embracing dynamic infrastructures.