Customer Service Ops & PagerDuty Zendesk Integration v3 Full Case Ownership Use Case
PagerDuty's Zendesk Integration enhances communication between engineering and support teams by providing visibility to high-impact incidents via the PagerDuty Status Dashboard that is integrated into the Zendesk interface. Automate workflows for a fast-paced support team and provide the right level of information so they can interact knowledgeably with their customers while also reducing time and effort.
Learn how PagerDuty:
1) Gives service agents a direct line to management and engineering to ensure cases nearing / breaching SLAs are escalated for attention and resolved
2) Gives engineers a direct line to a customer service agent to gather more information / deliver the right customer response
#Zendesk #CustomerSupport #IncidentResponse
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