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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

spike

Follow-the-sun and other on-call models

Feb 12, 2026 By Sreekar In Spike
Most teams run on-call using rotation-based schedules where responsibility shifts every few days or weeks. But some situations call for different models that change who responds based on time zones, expertise, or the type of incident that triggers. This guide walks you through six on-call models that work outside the standard rotation patterns.
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xMatters

Turning Data Into Decisions with the xMatters Incident AI Agent

Feb 12, 2026 By Jon Skog In xMatters
When an incident hits, the gap between awareness and action can make all the difference. Responders know the pain: endless tool-switching, chasing updates, and fragmented data. It’s not a lack of capability that slows response; it’s the lack of context and connection. That’s why we built the xMatters Incident AI Agent, a purpose-built, conversational assistant that brings intelligence and automation directly into the heart of incident response.
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isdown

AWS CloudFront Outage (Feb 2026): Timeline, Cascade, and Lessons

Feb 11, 2026 By Nuno Tomas In isDown
At approximately 9:15 PM UTC on February 10, 2026, Amazon CloudFront began returning NXDOMAIN responses for DNS queries against specific distributions. In practical terms: DNS was telling users that services behind those distributions simply didn't exist. The root cause was a DNS resolution failure within CloudFront's infrastructure that quickly spread to eight interconnected AWS services.
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ilert

ilert now supports a native WhaTap integration

Feb 11, 2026 By Sirine Karray In iLert
ilert now supports a native WhaTap integration, connecting AI-native observability with AI-first incident management in a seamless workflow. This integration allows DevOps, SRE, and IT teams to move instantly from detection to resolution – cutting through alert noise, improving coordination, and dramatically reducing MTTR in even the most complex IT environments.
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How to Create and Manage Incidents in Uptime.com

Feb 11, 2026 By Uptime Website Monitoring In uptime
Learn how to create and manage incidents on your Uptime.com Status Page to keep your subscribers informed about service disruptions and maintenance events in real-time. In this tutorial, we'll cover understanding incident statuses (Investigating, Identified, Monitoring, Resolved, and more), three ways to create a new incident, configuring incident details and timelines, adding updates with Markdown formatting, managing and editing incidents, notifying Status Page subscribers, and using the REST API for incident management.
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ilert

Reference architecture: The blueprint for safe and scalable autonomy in SRE and DevOps

Feb 9, 2026 By Leah Wessels In iLert
Everyone wants autonomous incident response. Most teams are building it wrong. ‍ The ultimate goal of autonomy in SRE and DevOps is the capacity of a system to not only detect incidents but to resolve them independently through intelligent self-regulation. However, true autonomy isn't born from automating random, isolated tasks. It requires a stable foundation: a Reference Architecture.
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onpage

Silent Failure in Production ML: Why the Most Dangerous Model Bugs don't Throw Errors

Feb 9, 2026 By Ritika Bramhe In OnPage
You’ve done it. Your machine learning model is live in production. It’s serving predictions, powering features, and quietly doing its job. Dashboards are green. There are no errors in the logs. Nothing appears broken. And yet, something is wrong. Predictions are getting less reliable. Users are waiting a little longer for responses. Conversion rates are slipping. Trust is eroding, but no alert fires, no system crashes, and no one knows there’s a problem until the damage has been done.
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PagerDuty x Backstage Plugin Demo: Eliminate Context Switching for On-Call Engineers

Feb 9, 2026 By PagerDuty Inc. In PagerDuty
Join Rocío, Product Manager of the Forward Deploying Engineering team at PagerDuty, as she demonstrates how the PagerDuty Backstage plugin transforms incident response by bringing critical operational data directly into your developer portal.
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spike

Weekly vs. split-week on-call rotations: A guide to finding the right rhythm

Feb 6, 2026 By Sreekar In Spike
When you move past daily rotations but find anything longer than a week feels too stretched out, you often end up choosing between weekly and split-week rotations. Weekly rotations give you a full seven days before handing off. Split-week rotations break that time into smaller chunks like 2-day, 3-day, or 4-day shifts. Each approach creates a different rhythm for your team. This guide compares both patterns across three key criteria.
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