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In this clip, Dennis Henry of Okta explains why having more low-severity incidents can be a good thing. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.

In this clip, Dennis Henry of Okta explains why it's important to remember that mistakes happen for several reasons and don't have a single cause. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response.

Extend OnPage's incident alert management to Slack.

In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.