AI Help Desk in 2026: What is it Capable of?
What features an AI help desk includes now or will include in the nearest future. And how it helps us run IT support.
Operations | Monitoring | ITSM | DevOps | Cloud
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Towards specialized efficient LLMs: Data Scaling Laws and Sparse Adapters
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.
Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus
In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.
Cloud cost management platform | ManageEngine CloudSpend
ManageEngine CloudSpend helps you track, analyze, and optimize multi-cloud costs across AWS, Azure, and GCP. Gain actionable insights, automate budgeting, and control cloud spending efficiently—all in one platform.
Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more
We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.
From Firefighting to Proactive Resolution: How Almaden's Collective IQ Is Revolutionizing the Service Desk
Picture this: It’s Monday morning, the Service Desk ticket queue is piling up, and Level 1 analysts are already in full “firefighter mode.” Every ticket feels like a blaze: users locked out, critical apps running slow, unexplained system failures. The problem? They’re trying to put out flames without seeing where the fire started. Without real visibility into the environment, troubleshooting is based on trial and error.
Top 12 ITSM Tools And Software in 2026: Expert Review
Choosing the right ITSM tool is a key step in shaping how IT teams deliver services and support business goals. The market is evolving quickly, with vendors expanding features to cover automation, AI-driven support, and integrations that go beyond IT. For organizations planning their 2026 IT strategy, understanding what each tool offers is critical.
Professor Idris is in: Office Hours Episode 7
Fact: ServiceNow University is all about you. Your time, your pace, your terms.
Introducing AI Experience by ServiceNow
Join us to meet the UI that puts AI to work, with voice, text, image, and web agents in one AI interface. See it in action during a visionary demo showcasing how Adobe is using ServiceNow to create AI-first experiences that drive real business outcomes. Come see what’s possible when you put AI to work for people.
Scaling AI the right way in the enterprise
AI isn’t the future—it’s already here, shaping inboxes, dashboards, and project roadmaps. Yet, despite the hype, most enterprises struggle to scale AI in ways that deliver real impact. In this episode of the ManageEngine Insights Podcast, host Jeremy Spence sits down with Michael Barnes, a trusted advisor to APAC C-level leaders, to uncover why so many AI initiatives stall after the pilot stage.