Operations | Monitoring | ITSM | DevOps | Cloud

On the ServiceNow AI Platform, every corner of your business connects. Friction fades. Clarity emerges. Work flows. From IT to HR, Finance to Customer Service, it unites people, systems, and AI to drive transformation across the enterprise. See how we put AI to work for people.

In this ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs.

In this episode of ITOM Spotlight, we sit down with Girish Bhat, Senior VP of GTM at Revifi, who has spent decades building, managing, and launching enterprise IT, security, and AI products at pioneering companies including Splunk, Cisco, Netscout, and Sumo Logic. With experience spanning engineering, product management, marketing, and GTM leadership, Girish brings a 360° perspective on how IT operations have evolved — from traditional alert-based monitoring to autonomous, AI-driven systems.

If you haven’t guessed it yet, Zoho Corp’s best kept secret is—ManageEngine, its enterprise IT management division. Here is Sridhar Vembu, Chief Scientist & Co-founder of Zoho Corp., sharing our story. ManageEngine has been at the forefront of delivering stellar IT management solutions for over 23 years globally. We remain hyper-focused on delivering AI-powered digital enterprise management solutions that solve real-world IT problems that enhance operational efficiency. Find out more at manageengine.com.

In this episode of Server Room, we sit down with Rajendran Dandapani, Director of Engineering at Zoho Corp. and President of Zoho Schools of Learning, to explore how product thinking can transform the role of IT from a cost centre to a strategic driver of growth. We discuss what “product thinking” really means for IT teams, how to turn infrastructure, support, and operations into sources of competitive advantage and why tomorrow’s IT leaders need cross-disciplinary skills beyond technology.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.

ManageEngine CloudSpend helps you track, analyze, and optimize multi-cloud costs across AWS, Azure, and GCP. Gain actionable insights, automate budgeting, and control cloud spending efficiently—all in one platform.