Operations | Monitoring | ITSM | DevOps | Cloud

Sundareswaran Easudass, IT manager at Prezent, outlines the IT management challenges the firm faced before adopting ManageEngine solutions into its infrastructure and explains how our products helped overcome them. He emphasizes that ManageEngine was his only choice, offering enterprise-grade features without the complexity.

What do spacewalks and IT leadership have in common? NASA astronaut Mike Massimino joins us to share lessons on resilience, high-performance teams, impostor syndrome, and leading under pressure—learned hundreds of miles above Earth.

In this video, Andreas Geltinger, IT service manager at IFCO, a leading global provider of reusable packaging solutions for fresh foods, explains how his organization modernized its IT service management by implementing ManageEngine ServiceDesk Plus Cloud Enterprise. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution.

As AI deflects routine tickets, technicians are left to resolve the most complex support issues. Learn how a unified Service Desk and remote support workflow reduces tool switching and helps teams resolve incidents faster.

In this first episode of the FSO Spotlight Roundtable Series, we focus on the Middle East and Africa (MEA)—a region where enterprise IT maturity is shaped as much by government-led digital agendas as by organizational priorities. This discussion features regional IT solution experts from across MEA, who share ground-level perspectives on how enterprises are navigating observability, infrastructure design, vendor choices, and operational maturity amid uneven infrastructure readiness and evolving regulatory practices.

In the latest Forrester ESM report, customers highlight intuitive design, strong ticketing and asset management, and real value at the enterprise level. Read the Forrester ESM report to see how these priorities come to life in SolarWinds Service Desk.