Operations | Monitoring | ITSM | DevOps | Cloud

We've rolled out our biggest GenAI release for the cloud version of ServiceDesk Plus. Explore the enhanced Ask Zia that now sports an LLM-style interface, and the new GenAI-powered workflow builder that can move your workflows from concept to execution in minutes. Plus, learn how to connect the on-premises version of ServiceDesk Plus with over 40 telephony providers that help your support teams place and receive calls directly within the application.

Fact: ServiceNow University is all about you. Your time, your pace, your terms.

Join us to meet the UI that puts AI to work, with voice, text, image, and web agents in one AI interface. See it in action during a visionary demo showcasing how Adobe is using ServiceNow to create AI-first experiences that drive real business outcomes. Come see what’s possible when you put AI to work for people.

AI isn’t the future—it’s already here, shaping inboxes, dashboards, and project roadmaps. Yet, despite the hype, most enterprises struggle to scale AI in ways that deliver real impact. In this episode of the ManageEngine Insights Podcast, host Jeremy Spence sits down with Michael Barnes, a trusted advisor to APAC C-level leaders, to uncover why so many AI initiatives stall after the pilot stage.

Make communication fast and simple! With the new @mentions in Alloy Navigator, you can bring the right teammate into a ticket—or anywhere else—without wasting time on CC emails or formal collaborator invites. Perfect for IT teams and help desks who want to speed up teamwork and keep everyone in the loop. @mentions and other great features are coming in the Fall 2025 release of Alloy Navigator. Stay tuned!

Generative AI is changing the way we work, create, and even trust what we see online. In this episode of Server Room, we sit down with Malini Christina Raj, Head of LATAM AI Research at Zoho Corp, to unpack the realities behind GenAI. From building models and the math that powers them, to data curation, privacy, AI agents, reinforcement learning, and the growing threat of deepfakes, we cover it all. Whether you’re an engineer, policymaker, or just AI-curious, this conversation will help you understand where AI is today and where it’s headed next.