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The next era of IT management with ManageEngine: What agentic AI will unlock

Agentic AI is generating a lot of buzz, but what does it actually do for IT teams? Join us as we showcase how the industry is evolving in the new era. What once took hours or days will soon take minutes—unlocking a new level of productivity and efficiency for IT operations. The foundation of this evolution? AI-driven contextual analytics. Agenda.

EP1: Getting started with ServiceDesk Plus MSP Cloud

Join us for a step-by-step tutorial on how to effectively configure your instance, customize your help desk, and automate processes using ServiceDesk Plus MSP Cloud. Also, learn how to leverage essential PSA features such as Timesheets, Billings, and Resource Management to streamline your MSP operations and achieve operational efficiency right from the start.

E9: Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus

In this ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs.

Getting IT right in the age of AI: Lessons from a Silicon Valley veteran | Girish Bhat

In this episode of ITOM Spotlight, we sit down with Girish Bhat, Senior VP of GTM at Revifi, who has spent decades building, managing, and launching enterprise IT, security, and AI products at pioneering companies including Splunk, Cisco, Netscout, and Sumo Logic. With experience spanning engineering, product management, marketing, and GTM leadership, Girish brings a 360° perspective on how IT operations have evolved — from traditional alert-based monitoring to autonomous, AI-driven systems.

Zoho Corp's best kept secret

If you haven’t guessed it yet, Zoho Corp’s best kept secret is—ManageEngine, its enterprise IT management division. Here is Sridhar Vembu, Chief Scientist & Co-founder of Zoho Corp., sharing our story. ManageEngine has been at the forefront of delivering stellar IT management solutions for over 23 years globally. We remain hyper-focused on delivering AI-powered digital enterprise management solutions that solve real-world IT problems that enhance operational efficiency. Find out more at manageengine.com.

Ep 26: From cost center to value creator: how product thinking transforms IT ft. Rajendran Dandapani

In this episode of Server Room, we sit down with Rajendran Dandapani, Director of Engineering at Zoho Corp. and President of Zoho Schools of Learning, to explore how product thinking can transform the role of IT from a cost centre to a strategic driver of growth. We discuss what “product thinking” really means for IT teams, how to turn infrastructure, support, and operations into sources of competitive advantage and why tomorrow’s IT leaders need cross-disciplinary skills beyond technology.