Operations | Monitoring | ITSM | DevOps | Cloud

If there’s no customer, there’s no job. In a competitive marketplace, every site element matters from the functionality of your service to your UI; your documentation to your marketing. Your SLA should mirror that structure. Building a strong customer experience is about consistency on every level. The key is visibility, offering all the verification your customers need with an intuitive click of the mouse.

In today’s world, with many microservices fuelling hundreds of components, the failure of just one piece can cause a crash for the whole system. For example, a lack of memory in one component can cause a database failure. This database failure could be the reason for authentication problems for particular users, causing those users to not be able to login. And of course, finding the core problem manually can be complex and time-consuming.

As Kubernetes is eating the world, discover an alternative certified Kubernetes offering called K3s, made by the wizards at Rancher. K3s is gaining a lot of interest in the community for its easy deployment, low footprint binary, and its ability to be used for specific use cases that the full Kubernetes may be too advanced for. K3s is a fully CNCF (Cloud Native Computing Foundation) certified Kubernetes offering.

As many on-site organizations scramble to adopt remote work, DevOps teams are turning to messaging and integrated workflows to collaborate effectively. Usual office work practices are changing, and people are having to adapt to a remote-first approach. This demands a change to your company culture, a remote mindset and the tools to deliver it.

The best way to stay out of danger is to keep far away from where danger lurks. But in the internet age, the global network means risk to your systems is from everywhere, at all times. With estimates that worldwide damage from cybercrime will exceed 6 trillion dollars by 2021, many companies choose, or are required by regulations to isolate their most sensitive systems to avoid any type of security breach.

At CloudZero, we talk to leadership teams at SaaS and companies every day. When it comes to individual customer profitability, the vast majority of them fall into two camps: they’re either taking their best guess — or they have no idea. Typically only the largest companies - those with the resources to dedicate a 5-10 person engineering team to calculating cost - have this level of insight. And you can be sure they yield that knowledge to their competitive advantage!