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Massive tomes have been written on engineering management, but I thought it might be helpful to take a brief minute to discuss setting up your Founding Engineers (FE) for success. For this post I define FEs as the first wave of engineers hired after the founding team. This round of hiring usually takes place after seed funding has been secured and some semblance of initial product/market fit has been achieved.
One of the key performance indicators for IT Ops is MTTR (Mean-Time-To-Resolution). MTTR essentially measures the length of your incident management lifecycle: from detection; through assignment, triage and investigation; to remediation and resolution. IT Ops teams strive to shorten their incident management lifecycle and lower their MTTR, to meet their SLAs and maintain healthy infrastructures and services. But that’s often easier said than done.