At AlertOps, we believe our job doesn’t end when you complete the procurement of our software service. It has just begun, our support team is only a call, email or chat away, to guide you toward your goal. Our Customer Success team will also be in constant touch, helping you with your issues at hand, guiding you on your usage patterns, recommending any under-leveraged options and highlighting new features and service that we rolled out.
Customer stories are one of the best ways for users to get to know a solution or tool and learn how it can solve their problems. By sharing some of our customers’ OpManager success stories, we aim to help new users and evaluators understand our solution and its wide range of functions. Let’s take a look at how Cross Company used OpManager. Founded in 1954, Cross Company is a 100 percent employee-owned engineering and automation services company.
Today’s CIOs and IT organizations have a challenging juggling act. On the one hand, they’re leading digital transformations and investing in customer experience, analytics, application modernizations, cloud migrations, and experiments in AI and IoT. On the other hand, they must reduce costs, drive efficiencies, and improve the reliability, security, and performance of business-critical applications and systems.
AlertOps is built for today’s fast paced enterprise. Managing an incident can many times be a chaotic time, so a streamlined workflow, that automatically routes to the next step in your business process, helps resolve the issue at hand quickly. End to end automated workflows, aided by rules engine, allow you to optimize your processes and manage tasks efficiently.
There is one thing that hurts more than being rejected by a hiring manager - being rejected because you’re not ex-FAANG. This was not always the case though - FAANG’s combined engineering workforce is currently at 330,000+ and growing at an astounding 20% YoY. This means that at any given point in time, there are tens of thousands of FAANG engineers active in the job market vying for spots in great up-and-coming companies.
We believe that our customers should not have to make compromises in their business process to implement and use AlertOps. AlertOps offers total flexibility, meaning it is highly configurable, legitimately addressing your pain points. One of our core tenets, that we use from our ideation stage of our product roadmap, thinking through the various design aspect to allow the maximum flexibility for the user to configure the software to their needs.
With our February 2021 update, we have added more features to our account management portal. We’ve now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and change your password in the account portal. We have now also added 2-way integration capabilities for ServiceNow and Checkmk.
Enterprise Alert® is the leading enterprise-class software for automated, targeted, and traceable alerting. But what does “escalation” mean in this case? In the course of my work, be it with new customers, existing customers or even prospects, I repeatedly find that the term escalation is often defined very differently. Therefore, I would like to clarify in the context of this blog what we mean by escalation.
Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.
