Operations | Monitoring | ITSM | DevOps | Cloud

Forethought is a leading AI company providing customer service solutions that transform the customer experience. As a high-growth startup with a fast-expanding engineering org., teams had to deal with compounding complexity, leading to challenges measuring the impact and health of their services. Forethought’s core engineering team maintains common services between other internal teams, infrastructure, data, and tools and, as they added more engineers, the original team split into five.

Of growing concern to both patients and the professionals who facilitate their care is the growing trend of healthcare organizations being preyed upon by cybercriminals. In the United States, recent political dialogue has brought special attention to patients’ privacy rights under HIPAA and the ongoing security of their records.

When building alerts, engineers aim to create accurate, timely, and actionable alerts. In pursuit of this goal, many engineers will leverage PromQL throughout their careers. PromQL is the query language used by Prometheus and Alert Manager to query metrics and define alerting rules. While PromQL works very well for simple use cases, as infrastructure scales, architectural patterns grow more complex, engineering practices accelerate, and alerting use cases become more multivariate.

Your phone buzzes with an incoming text message right when you’re about to start dinner. Inconvenient, but better than a 3 am call. It’s an Uptime.com Alert, and if you want to clear it before your dinner gets cold you need the right tools for investigation… If that scenario sounds familiar to you, then you’re in good (if tired) company.

This post highlights some of the features and improvements that we have released in the last 3 months. If you want to submit your own ideas or vote on existing feature requests, you can now use our new public roadmap at roadmap.ilert.com. ‍

“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.