Over the last few months, we’ve been analyzing the thought-provoking findings of a recent study conducted by Forrester Consulting. This study illuminated the notoriously challenging-to-measure financial impact of Internet disruptions on eCommerce companies.
It’s quite common for data from a Search to contain references to information that is, well, unintuitive. Error or Message Codes, Port Numbers, Reference IDs, and Customer Numbers are all useful pieces of information, but far from being human-readable. That information is often available in a collateral location, often a spreadsheet or database, where it can be looked up with a “key” field.