SAP is one of the most business critical enterprise applications. As a result, keeping it secure is a top priority for managed service providers. In the last year SAP has notified its customers of multiple high risk vulnerabilities, through its SAP HotNews email alerts, which require urgent patching – but the challenge for MSP clients is to know “do these impact me?”

In the IT world, application service providers (ASPs) build customer trust by ensuring the continuous, uninterrupted availability of their services and software. Service availability allows customers to operate normally and generate revenue without being directly impacted by their providers’ system failures. Though providers work to ensure system uptime, they are often challenged by unexpected technical issues that impact customer-facing systems.

What a year 2021 has been for us all. We are extremely proud of the continuous innovation and delivery of new features and functionality we have provided throughout the year, all while maintaining enterprise scale and uptime that could win awards. We’ve heard success story after success story from our brilliant customers, each unique in their own way. We couldn’t have had the successful year we’ve had without you, and it’s been our honor to be part of your success.

When planning our 2021 roadmap this time last year, one of the most prominent themes was security. Although we’re not solely in the security category, as a fully managed service in the heart of our customers’ software supply chains, it was always paramount for what we do and still is. Ensuring the integrity and privacy of customer data is our top priority.

In software, it’s essential to monitor logs of system activities. Today we’ll unravel what Linux logs are and how you can view them. Logging is a must for today’s developers and why Retrace was designed with a built-in, centralized log management tool.

Ubuntu is the number one choice for data scientists worldwide. It is also by far the most popular Linux distribution used on public clouds with machine learning offerings. However, we don’t forget about our Windows friends – many of whom had their operating system chosen by corporate IT departments. Windows users can still get all the benefits of using Ubuntu thanks to Windows Subsystem for Linux.

By Annie Lin (Director of Digital Transformation, VMware), Matt Campbell (Solutions Architect, VMware) and Brandon Blincoe (Program Strategist, VMware) IT teams face a growing web of complexity in their application portfolios. These portfolios are ever-changing and often include in-house custom apps, new apps added through acquisitions, or commercial off-the-shelf software.

As I write this blog on IT service management (ITSM) predictions for 2022, I’m not entirely sure where 2021 disappeared to. 2021 went very much the way of 2020 for many IT organizations. However, it did see the replacement of 2020’s need to rapidly move employees to homeworking (and changing IT services and support capabilities to reflect new ways of working) with the need to return some employees to office-based working.