Operations | Monitoring | ITSM | DevOps | Cloud

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.

Ivanti introduces its Neurons for ITSM and LLB 25.4 release, detailing the pilot program and documentation. The roadmap for 2024 and 2025 emphasizes user experience and integration improvements. Enhancements include modernization based on customer feedback, AI features for analyst productivity, and integration updates like NID and app-based registrations. Collaboration tools see updates in native chat and Microsoft Teams, alongside performance and security enhancements.

Thinking about a DIY SD-WAN? Before you do, consider the hidden costs: 24/7 operational overhead, evolving security threats, and complex compliance regulations. In this clip, our experts break down why many enterprises are choosing managed SD-WAN services to avoid these pitfalls and focus on innovation instead of firefighting. Is your network truly secure and scalable?