Operations | Monitoring | ITSM | DevOps | Cloud

Drive continuous improvement with shareable postmortems in Opsgenie

It’s a given that customers expect software and IT services to be high-performing and always on. And, because incidents and downtime will always be a thing, we believe that how you respond can make or break the customer experience. We’ve learned this lesson first hand while refining our own incident management process over the last decade.

Lifting the Index Size Limit of Prometheus with Postings Compression

Prometheus’s TSDB (TimeSeries DataBase) stores the recent data in the memory and the old data on persistent storage in the form of blocks. Each block has its own index to map the series to the actual chunks that contain the data samples. During Google Summer of Code 2019, I mentored Alec Wang throughout this work on lifting the size limitations of the index mentioned above. The work described below is up for review and should be merged soon.

IT Projects in Style - Introducing Alloy Navigator 8.4

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction.

It Came From Below

I’m going to assume most people who read this blog are familiar with PagerDuty. But just in case anyone isn’t, PagerDuty is a tool we use in IT to notify us if some predefined check has failed. Maybe a key process has died or maybe we’re not seeing our expected traffic volume or maybe our server has stopped responding to ping. Whatever it is, PagerDuty will relentlessly, remorselessly, and loudly notify whoever is on call that something needs attention.

Extending the Competitive Advantage in Telecom

The telecom industry has always seemed to navigate well through tech changes. As the industry has evolved, it’s managed to transform from landline to mobile carriers, then from voice calls to messaging and data-centric networks. In many developed markets telcos are creating ecosystems for the data-driven economy. The next frontier is shaping up to be one driven by machine learning (ML) and artificial intelligence (AI).

Using Jaeger with Eclipse Che

As explained on the Eclipse Che website, “Che brings your Kubernetes application into your development environment and provides an in-browser IDE, allowing you to code, build, test and run applications exactly as they run on production from any machine”. However when deployed in your production environment, those same applications can be monitored using observability tools to understand their performance to help inform future improvements.

Gartner Symposium 2019 Top Trends Impacting IT Infrastructure and Operations Management

OpsRamp was a sponsor of Gartner Symposium in Orlando last week, where CIOs and top executives gathered to share knowledge on the changing role of IT operations, DevOps adoption, and anything to do with cloud migration, monitoring, and management. Gartner analysts and researchers presented on several trends in the world of IT operations, and 10 of them offered key insights into the direction of our industry: