Operations | Monitoring | ITSM | DevOps | Cloud

Twelve months ago, we shipped Edwin AI with a specific hypothesis that AI agents could handle the operational drudgery slowing down ITOps teams. It was a deliberate bet against the cautious consensus that AI should act only as a copilot, limited to offering suggestions. Most AIOps tools still follow that script. They’re stuck surfacing insights and stop short of action. Edwin was built differently. It was designed to make decisions, correlate events, and execute fixes.

Several years ago, while surfing the web, the author of these lines discovered something unexpected… an organization with focus on optical networks he had not heard of before.

The Configuration Management Database (CMDB) has been the backbone of IT Service Management (ITSM) and IT operations for years. A CMDB is a central repository that stores information about IT assets, configurations, and dependencies, enabling organizations to manage their IT infrastructure more effectively.

For enterprises embracing Kubernetes, managing these intricate environments can pose significant challenges. Thankfully, monitoring of Kubernetes clusters is readily achievable using the Universal Monitoring Agent (UMA) in conjunction with DX Operational Observability (DX O2).