Operations | Monitoring | ITSM | DevOps | Cloud

How MSPs Are Reducing Ticket Resolution Time by 30% with Collective IQ

In today’s digitally centered workplace, the quality of an employee’s interaction with technology—the Digital Employee Experience (DEX)—is directly tied to productivity, satisfaction, and overall business performance. For Managed Service Providers (MSPs), this represents both a monumental challenge and an unparalleled opportunity. How can MSPs ensure consistent, high-quality DEX across dozens—or even hundreds—of diverse client environments?

11.0 Week - Network Discovery Updates

With the release of 11.0, there have been some exciting updates to Network Discovery and IT Asset Management. Join NinjaOne Product Managers Luke Whitelock and Tom Goings as they reveal these exciting new features. Be sure to reach out to your NinjaOne Account Manager to ask for Early Access to the new Network Discovery features.

Tracking Azure SQL changes with Azure Functions and CI/CD automation

Imagine being able to automatically detect when a high-value order is placed, then log it and notify your sales team – without manually accessing your app code. Azure SQL Trigger Functions make this possible. By automating the response to database changes as they happen, you can streamline operations, sync data, and power workflows in near real-time. Azure SQL Triggers, especially when combined with serverless functions, offers a powerful, low-maintenance way to respond to real-time data changes.

Web API Sample Endpoints to Practice Monitoring & Testing

APIs rarely fail in isolation. They fail under load, during token refresh, when a dependent service slows down, or when a multi-step workflow breaks halfway through. And yet most engineers still test and monitor APIs using mock endpoints that behave nothing like the real thing.

HPE OpsRamp Software Named a Major Player in the IDC MarketScape for Worldwide Observability Platforms 2025

Observability platforms help IT teams continuously monitor service health and performance, driving superior service quality and customer experience. Access to deeper diagnostics and actionable insights from observability tools lets IT operators drive scalability, resilience, and service reliability across complex, distributed environments.

M-Dashes, the Cookie Monster & DEX: The BIG Reality Bites 2025 Finale

It’s our favorite Reality Bites tradition: the end-of-year panel! Tom and Tim bring the whole crew together—Megan, Ariana, Sean, and Dina—for a joyful, honest, and insight-packed reflection on 2025. From global travel and AI breakthroughs to personal milestones, hard-won lessons, and the music that carried us through the year, the team shares what defined a transformative moment for DEX, for Nexthink, and for each of us. Expect candid takes on AI balance, ambition, slop, mediation, vibe-coding, human connection—and a full round of “song of the year” picks from the whole panel. A warm, funny, heartfelt wrap to a huge year.

Ep 22: re:Invent recap

In this episode of Masters of Data, we're breaking down AWS re:Invent 2025 through David's eyes (and probably a few cups of conference coffee). We dive into the massive crowds, killer customer conversations, and product demos that actually worked—because we're all about building real tech, not smoke-and-mirrors clickbait. David geeks out over Mobot, our AI tool that's making workflows smoother (not just another chatbot in disguise), and how attendees couldn't get enough of the live demos. We also throw some shade at the AI-washing epidemic and dig into why practical AI applications in security and observability actually matter.

Keep service ownership up to date with Datadog Teams' GitHub integration

Engineering organizations depend on clear team ownership to maintain reliable services and move quickly. But as codebases expand and teams shift, answering basic questions—Who owns this service? Who should be paged in an incident? Are teams meeting operational standards?—becomes harder.