The modern factory’s relationship with data is experiencing a major change. Data now shapes the future rather than only telling the story of the past. The language inside the factory sounds like higher Overall Equipment Effectiveness (OEE) as the result of a shift from preventive to predictive maintenance. It could also look like expanding business goals to a new market based on impactful data-driven decisions. A change in purpose requires an update in technology.
Are you tired of dealing with IT incidents that seem to pop up at the worst possible times? Do you find yourself struggling to keep track of all the moving pieces involved in resolving incidents? If so, it’s time to revitalize your incident management strategy. In this article, we’ll explore the key pillars of incident process management, best practices, and how technology can help streamline your process.
Post the pandemic, Customer Experience (CX) has emerged as the top priority for growth-oriented companies that are expending considerable effort to understand how customers perceive their organization at every stage of their digital interaction. According to Pew Research, “31% of U.S. adults go online ‘almost constantly’ as of 2021.” This is a significant increase from only 21% in 2015.
IT-Incident Management - a hot topic and more important than ever in the digital age. Companies are increasingly relying on technology to maintain their operations, as any downtime can have catastrophic consequences. On average, one minute of downtime costs $9,000. Therefore, an efficient and especially organization-specific incident management system is essential. However, there are many components and options in incident management, so what software stack should you use?
At BugSplat, we're constantly searching for ways to help our users save time and energy while fixing crashes. We do this by providing them with more tools to quickly identify the underlying defects that cause problems in their apps. In that vein, we're excited to introduce the Batch Reprocess Tool (view technical doc here), a new feature that allows users to quickly select a set of crashes and have them reprocessed in bulk.
Bridging the gap between development and operations has become essential for the cultural shifts seen in organizations today. DevOps allows these concepts to be brought together, creating an influential blend of cultural philosophies, practices, and technological instruments, facilitating a quicker delivery of products and services. Throughout this blog, I will explore how we should all be embracing DevOps to allow our organizations to compete in an ever-changing digital world.
When we detect a problem with your site, we can notify you via mail, a Slack message, a webhook, or any of our other notifications channels. This is enough for most of our users, but those who work in larger teams often need more flexibility. Today, we are launching our PagerDuty integration. PagerDuty is a cloud-based incident management platform that helps organizations improve operational reliability by providing real-time alerts, on-call scheduling, and incident tracking.
Recently, Ron DeSantis used Twitter Spaces to launch his presidential campaign. At least, he tried to. As you may have heard, the event was marred with technical difficulties, resulting in false starts, confused hosts, glitches, echoes, and the “melting” of servers. Of the more than 600,000 Twitter users who initially tuned in, less than half remained by the time they relaunched the event using a different account.
