All age groups demand speed, transparency, and a personalized approach when it comes to resolving customer issues. But new research from ServiceNow reveals a stark gap between how Australia’s oldest and youngest populations want issues addressed. Tech-savvy millennials want to communicate through chatbots, email, and direct messages. Baby boomers prefer to speak to an operator to resolve a problem. Other generations lie somewhere in between.

Matt Gordon is a Microsoft Data Platform MVP and the Director of Data and Infrastructure at Rev.io. The sophisticated billing-as-a-service (BaaS) platform provides online billing software to communications companies, IoT businesses, and technology service providers. Matt’s role, first and foremost, involves keeping the lights on while at the same time overseeing many data-related projects, from architecture to performance tuning and DevOps implementation.

With our February update, it is now possible to centrally configure how Signls should be notified. And of course, each team can have a different configuration of their notification preferences. This also includes response and escalation settings. In addition, it is now possible to set different notification patterns per day and time of the day, e.g. to notify via different channels at night than during office hours.

“End of life, end of support, pandemic-induced shipping delays and remote work, scanning failures: It’s a recipe for a patching nightmare.”, federal cybersecurity CTO Matt Keller says. Ensuring a high level of security for your IT infrastructure and being sure you have not missed something is hard to arrange during these days. A zero-day exploit happens when hackers identify a software weakness or a security gap and take advantage of it to perform a cyberattack.

Grafana k6 is our open source tool to help you ship reliable applications by doing performance testing in a modern and developer-friendly way. Performance testing is still unknown to many, but it is not a new topic. In fact, performance testing courses are everywhere — even at colleges and universities. One of our passions is to educate others on the best practices of performance testing, working together with the Grafana k6 community.

Why should only Dashboard Studio users get all the fun new features on Splunk Mobile and Splunk TV? To spread the cheer this new year, we brought the latest and greatest Mobile and TV features to IT Service Intelligence (ITSI) Glass Tables, so that you can view your ITSI data anywhere at any time!

Developers love containers for their portability and flexibility. Suitable for today’s cloud-native environment and agile development requirements, containers make it super-fast to develop, test, and run applications. Besides this, they are lightweight and can optimize the platform (and the host OS) they are deployed on. Now, for powerful applications with hundreds of containers, the platform should also be portable, flexible, extensible, and efficient.

Ensuring that networks and the applications they enable are performing as well as they should is a full-time and challenging task for system administrators. We've all encountered scenarios in which end-users complain that an application is slow. Then the network team says it's not their problem, and the development team (or third-party application vendor) also says it's not their problem either.

Mattermost v6.4 is generally available today and includes the following new features (see changelog for more details).

We are pleased to announce the general availability of Icinga installation packages for Red Hat Enterprise Linux, Amazon Linux 2 and SUSE Linux Enterprise Server. We extend the list of supported operating systems to give you even more options where you can run Icinga. At the same time we respond to changes and requirements by operating system vendors.