PagerDuty provides a SaaS-based platform that enables developers, DevOps, IT operations, and business leaders to prevent and resolve incidents that could potentially impact customer experience. This platform allows organizations to proactively manage events that may affect customers across their IT environment, which is crucial for maintaining customer satisfaction, revenue, and brand reputation.

JFrog’s new log analytics integration with New Relic brings together powerful observability capabilities to monitor, analyze, and visualize logs and metrics from self-hosted JFrog environments. The integration is free for all tiers of self-hosted JFrog customers and utilizes the powerful, open source log management tool, Fluentd, to collect, process, and surface data in New Relic dashboards.

Auvik is a cloud-based network management software that gives you instant insight into the networks you manage and automates complex and time-consuming network tasks. If you use Auvik for network management, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Auvik to the right users in Squadcast. This blog is a step-by-step guide that will help you set up Squadcast-Auvik Integration.

If ServiceNow had a robotic process automation (RPA) fan club, I’d run for president. After seeing firsthand how an RPA-driven bot can improve productivity, I’m a firm believer in this technology. Not long ago, I was assigned a new project for my team: Use RPA to enhance data integration and management of our highly complex configure, price, quote (CPQ) system and processes, which our sales team uses to generate product configurations and pricing.

Get crucial error and performance diagnostics sent directly to your chosen Microsoft Teams channel with Raygun Alerting. As of 2022, Microsoft Teams has surpassed Slack’s 18 million active users with a user base of over 270 million, solidifying its position as the leading business communication platform. In August 2021, we released our Slack for Alerting integration, and now it’s time to extend that capability to Microsoft Teams.

Previous versions of eG Enterprise limited the eG Manager integration to a single ITSM system such as ServiceNow ITSM, Autotask, JIRA or others. This limitation was particularly cumbersome for SaaS and MSP (Managed Service Provider) deployments where each tenant/customer may have had their own preferred ITSM system. Our latest release lifts this restriction. ITSM integration can now be done for a specific Organization, Organizational Unit, or even User.

If you pick a random SaaS company out of a jar and go to their website, chance are they integrate with another tool. Typically, the end goal of integrations is to meet users in the middle by working with other tools they’re already using on a day-to-day. Put another way, integrations are a strategic business decision. But the question remains: why don’t companies just build a tool with similar functionality in order to make the product stickier?