If ServiceNow had a robotic process automation (RPA) fan club, I’d run for president. After seeing firsthand how an RPA-driven bot can improve productivity, I’m a firm believer in this technology. Not long ago, I was assigned a new project for my team: Use RPA to enhance data integration and management of our highly complex configure, price, quote (CPQ) system and processes, which our sales team uses to generate product configurations and pricing.
Previous versions of eG Enterprise limited the eG Manager integration to a single ITSM system such as ServiceNow ITSM, Autotask, JIRA or others. This limitation was particularly cumbersome for SaaS and MSP (Managed Service Provider) deployments where each tenant/customer may have had their own preferred ITSM system. Our latest release lifts this restriction. ITSM integration can now be done for a specific Organization, Organizational Unit, or even User.
Integration is a fundamental part of any IT infrastructure. It allows organizations to connect different systems and applications together in order to share data and information. As organizations become more complex and interconnected, they need to ensure they have complete observability and monitoring of their integration architecture. This is essential in order to discover, understand and fix any issues that can arise.
If you pick a random SaaS company out of a jar and go to their website, chance are they integrate with another tool. Typically, the end goal of integrations is to meet users in the middle by working with other tools they’re already using on a day-to-day. Put another way, integrations are a strategic business decision. But the question remains: why don’t companies just build a tool with similar functionality in order to make the product stickier?
Thank you for being a customer and putting your trust in our team. 2022 was a big year for GitKraken and Git Integration for Jira. We made numerous advancements in our mission to help customers operate more efficiently by bringing their Jira and DevOps data closer together. Let’s take a quick look at some of the 2022 improvements, and then a sneak peek into what’s in store for 2023.