Many organizations immediately pivoted to a largely remote workforce in March of 2020. For many IT teams, across all industries, this meant a huge rushed effort to make sure employees had the technology to work from home effectively. Fortunately, many companies, specifically in the insurance industry, already had remote workers and have weathered this transition well.
Service Watch for Real User Monitoring (RUM) has come a long way. Our last product update announcement talked about new layouts for Service Watch Browser (SWB) and Service Watch Desktop (SWD). These new layouts and widgets provide IT with a holistic end-user experience score. If we try to use business-critical application services from home (or call it #WorkAnyWhere), the experience is often not the same as working from corporate headquarters. Service Watch closes this gap with its browser and desktop passive monitoring solution, enabling IT to collect 1000's of advanced metrics for accelerating troubleshooting.
As reported by Forrester in Q4, 2020, nearly a dozen technology vendors are riding a new wave of End-User Experience Management (EUEM) in IT right now—an exciting, emerging market that directly benefits IT departments and the employees they support.
Learn how AppDynamics helps execute existing synthetic user monitoring workloads at scale and more cost-effectively using a cloud-native, “Lambda-like” Kubernetes architecture.
Catchpoint has been recognized as a Strong Performer in the emerging field of end-user experience management (EUEM) by Forrester Research in The Forrester New Wave™: End-User Experience Management, Q4 2020. The Forrester New Wave report aims to help I&O professionals identify the right partner for their EUEM needs.
In today’s Tip of the Day, we are looking at troubleshooting remote end-user experience using Catchpoint’s Endpoint Monitoring solution. According to a recent set of figures from Stanford University, 42% of the U.S. labor force is working from home full-time. Based on their earnings, this group of work-from-home employees accounts for over two-thirds of U.S. economic activity.
