Operations | Monitoring | ITSM | DevOps | Cloud

How GenAI is Shaping Elastic Customer Support

Sep 19, 2025 By Elastic In Elastic
Discover how GenAI has accelerated Elastic's customer and support efficiency. Built on Elastic’s Search AI Platform, the Support Assistant delivers self-service in-product customer support and capacity gains within our support function. Julie Rudd, VP of Support at Elastic, shares how it speeds up issue resolution by combining generative AI with Elastic’s deep knowledge base. Hear directly from a support engineer how the Support Assistant streamlines case resolution and helps engineers and customers find answers faster.
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ScienceLogic

The Strategic Imperative: Transforming Platform Sunset into Competitive Advantage

Sep 19, 2025 By ScienceLogic In ScienceLogic
With innovation cycles accelerating, product end-of-life announcements have become an inevitable reality. Infoblox NetMRI, for example, has reached end of life with license sales ending April 2025 and support shutting off by early 2027. Whether it’s a network management platform, IT monitoring system, or enterprise application, the sunset of critical business tools forces organizations into what many view as disruptive, costly transitions.
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sentry

I turned error messages into a sales machine (by accident)

Sep 19, 2025 By Dan Mindru In Sentry
Dan Mindru is a Frontend Developer and Designer who is also the co-host of the Morning Maker Show. Dan is currently developing a number of applications including PageUI, Clobbr, and CronTool. I find it remarkable that we’re getting so many AI startups every day. As software engineers, most of us like to know what our software is actually doing. We plan, review, and perform automatic tests to verify it’s working as expected. Then we do a round of manual testing for good measure. Not with AI.
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ribbon

From Feathers to Fiber: The Fast Lane of Battlefield Intel

Sep 19, 2025 By Andreas Hegers In Ribbon
Carrier pigeons once flapped through war zones with vital messages. Today? Sensor fusion delivers battlefield intel faster than thought. The fight isn’t just about who has the data, it’s about who moves on it first. Speed wins wars now! Read how it’s changing the game, how deployable command and control (C2) nodes can help, and why network slicing is a key ingredient in building a resilient, high-speed transport network: Carrier Pigeons to Sensor Fusion: Speed Matters in Information.
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last9

AWS Prometheus: Production Patterns That Help You Scale

Sep 19, 2025 By Anjali Udasi In Last9
You've got Prometheus running in one cluster — maybe a dev environment, a single EKS cluster, or a proof-of-concept setup. The configuration is straightforward: node_exporter on a few EC2 instances, some service discovery for pods, and a single Prometheus server scraping everything. Storage is local, retention is 15 days, and you can keep all the default recording rules without worrying about costs.
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coroot

Instrumenting the Node.js event loop with eBPF

Sep 19, 2025 By Nikolay Sivko In Coroot
Recently, I was testing Coroot’s AI Root Cause Analysis on failure scenarios from the OpenTelemetry demo. One of them, loadgeneratorFloodHomepage, simulates a flood of excessive requests. As expected, it caused a latency degradation across the stack. Coroot’s RCA highlighted how the latency cascaded through all dependent services. At the same time, we noticed a moderate increase in CPU usage for the frontend service and the node itself.
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dotcom-monitor

Synthetic Monitoring Frequency: Best Practices & Examples

Sep 19, 2025 By Dotcom-Monitor In Dotcom-Monitor
Synthetic monitoring is, at its core, about visibility. It’s the practice of probing your systems from the outside to see what a user would see. But there’s a hidden parameter that determines whether those probes actually deliver value: frequency. How often you run checks is more than a technical configuration—it’s a strategic choice that ripples through detection speed, operational noise, and even your team’s credibility.
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squared up

SquaredUp Cloud + Dashboard Server

Sep 19, 2025 By Blog In Squared Up
SquaredUp Dashboard Server (DS) and SquaredUp Cloud both deliver cutting-edge data visualization for IT and engineering teams. The two products can be used independently, or together for complete operational visibility. This article explores how SquaredUp DS and Cloud differ, when to use each, and how they work together.
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pagerduty

Automate or Elevate? 5 Steps to Build an AI-Powered Incident Playbook

Sep 19, 2025 By Marty Jackson In PagerDuty
Modern development tools, CI/CD infrastructure, and AI have accelerated the pace at which companies release software. This speed supports innovation, but it also increases complexity and the chance of something breaking in ways that aren’t immediately obvious. Teams now deal with more operational data, complex failure patterns, and systems where a small configuration change can ripple across dozens of microservices.
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