ServiceNow Without the Ticket Hell

ServiceNow is the system of record for change and approvals in most regulated enterprises.
But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful.

Developers waste hours chasing proof.
CABs approve changes without confidence.
Auditors reconstruct history months later.

In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.

Approvals move from ticket chasing to evidence review.
Findings link back to their source.
Exceptions carry full context.

This isn’t about replacing ServiceNow —
it’s about fixing the evidence model underneath it.

👉 Learn how continuous evidence works in practice:
https://www.kosli.com/secure-sdlc-process-template/

⏱ Video Timeline

00:00 – The hidden cost of ticket-based approvals

00:15 – What “one link per change” actually contains

00:39 – Continuous evidence vs audit-time assembly

00:57 – ServiceNow + pipeline evidence in action

🔗 Links

✅ Secure SDLC process template:
https://www.kosli.com/secure-sdlc-process-template/

✅ Learn more about Kosli:
https://www.kosli.com/