Operations | Monitoring | ITSM | DevOps | Cloud

The landscape of artificial intelligence is rapidly evolving, demanding robust and scalable infrastructure. To meet these challenges, we’ve developed a comprehensive reference architecture (RA) that leverages the power of open-source tools and cutting-edge hardware.

In today’s digital world, businesses rely heavily on online services and applications. Whether hosted or open-source, a status page isn’t just a nice-to-have—it’s an essential part of your incident communication strategy. It helps IT and support teams keep users informed, build trust, and reduce the flood of support tickets during outages.

Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT teams and other business units.

Several open-source standards have emerged for AI agents and agentic frameworks, aiming to improve interoperability and standardization in the rapidly evolving field of AI.

At Grafana Labs, we believe in treating everyone with respect, and a core aspect of respect is clear and transparent communication. When we decided to move Grafana OnCall (OSS) into maintenance mode, we knew that along with the public announcement, there would be a lot of questions.