Operations | Monitoring | ITSM | DevOps | Cloud

Managed service providers (MSPs) are feeling the impact of AI use, mostly when it comes to the power of chatbots. Chatbots are an incredible way for MSPs to save time and money when it comes to the lower levels of their customer support. Well-programmed bots can take the burden off techs and your support staff when it comes to answering simple questions and troubleshooting common issues.

Last week, we'll bet you've received an onslaught of "we've updated our privacy policy" emails. If you're a website manager maybe you've been writing those emails and ensuring your site is compliant with the new regulations. It's been interesting (for us anyway) to listen to reactions to GDPR. It seems that people are split between "what a nightmare - so much paperwork" and "this is great - it protects our privacy" and there is no doubt that we have felt a bit of both.

We are delighted to announce the 4th version of Uptimia. The previous version was more than two years old, and we needed a new look.

It sucks to spend a long time building an app then get complaints about slow loading pages. You don’t know which pages the problems occur on, let alone the environment. So, software performance problems stay elusive, and linger on in your app, causing havoc for end users and your bottom line.

We recently raised an additional $16 million in funding from our partners at NEA and Accel. What are we going to do with these additional funds? Great question! For a long time Sentry has had a rigid, singular focus: given an application error, discover everything a developer needs to know about it and inform the team as quickly as possible.

Code Triage is an open source app built to help other open source projects. Popular open source projects receive a lot of bug reports, feature requests, and pull requests every day, and just reading through all of them can be a huge time sink for their maintainers. Here at Skylight, we are involved in a number of popular open source projects ourselves, so we understand this problem pretty well!

We are excited to announce the beta version of our new alerting condition configuration UI. In addition to allowing you to define alerting conditions more precisely, this new UI provides an easier, more visual way to find the metrics to alert on. The new UI lets you use the same metrics selector as used in Stackdriver’s Metrics Explorer to define a broader set of conditions. Starting today, you can use that metrics selector to create and edit threshold conditions for alerting policies.

Once your Rails app begins seeing consistent traffic, you're bound to have slow SQL queries. While PostgreSQL and MySQL can log slow queries, it's difficult to gleam actionable information from this raw stream. The slow query logs lack application context: where's the LOC generating the query? Is this slow all of the time, or just some of the time? Which controller-action or background job is the caller? Enter Scout.

In this article, we talk about what you need to know about how APIs affect your business, and what you need to do to safeguard your API or your websites and services with API dependencies. So, if you’re wondering why API monitoring is so important, you’re in the right place. Read on!

Keeping track of your websites, servers, services or IP blacklists is an important part of online business, but not to worry. Today we’re showcasing HetrixTools. HetrixTools provides monitoring services for all of your services and is jam packed with amazing features for you to try.