Operations | Monitoring | ITSM | DevOps | Cloud

Have you been a frustrated customer at the end of the service line waiting to achieve a resolution for your problem? After all the waiting, you'll hear a voice giving you a standard response: your request will be addressed and resolved soon. An incident need not be a harrowing experience, but can be turned into a positive customer experience using customizable and publicly accessible status pages for timely incident communication.

Your path to creating an elevated version of your current Microsoft 365 services is one that you already know is needed to create predictability for you and for your customers- predictability yields profitability. The reality is that Microsoft is more focused today on the commodity customer than your specific business needs as an MSP. This is one of the reasons most MSPs tend to take the backup/DR/cybersecurity angle.

Applicare 9 is a release focused on ease of use – SingleAgent, easy agent deployment and remote administration. Applicare 9 SingleAgent includes infrastructure monitoring, web servers monitoring, java app servers monitoring, databases monitoring and logs monitoring.

Last week at Grafana Labs, we launched our new Grafana Meetup Program with our East Coast Virtual Meetup. It was a ton of fun bringing together the community for this first event in our meetup series, but the road to getting here has been quite a journey! As a community-driven company, going more than a year without any in-person events has been pretty rough on all of us Grafanistas.

When you are experiencing an issue with your application or service, having deep visibility into both the infrastructure and the software powering your apps and services is critical. Most monitoring services provide insights at the Virtual Machine (VM) level, but few go further. To get a full picture of the state of your application or service, you need to know what processes are running on your infrastructure.

The Biden administration signed an executive order recently to regulate security practices among federal agencies and establishments. The decision modernizes and improves government networks in pursuit of fool-proof federal cyber defense. This comes in the wake of a series of malicious cyberattacks that targeted both public and private entities in the past year. In the largest breach in US history, SolarWinds

When you issue a query to SQL Server or Azure SQL, it internally tries to optimize a query plan through calculations such as whether to use an index. Much of SQL Server’s query plans are based on its best guess of what will happen at run time when your query executes. Even when SQL Server guesses right, as your data changes (especially as the volume of data increases), optimal plans can end up performing so poorly, they can drag your whole system’s performance down.