Operations | Monitoring | ITSM | DevOps | Cloud

S1E1: Maximize service uptime with efficient incident management workflows - Masterclass 2023

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more. Useful resources Follow us on social.

Incident Workflows

Time is of the essence when responding to incidents and within seconds all the right responders need to be mobilized and the right stakeholders informed. PagerDuty Incident Workflows empowers teams with sophisticated automation capabilities to reduce the manual work required to escalate and mobilize team members. Using if-this-then-that logic on our no-code/low-code builder you can orchestrate and automatically trigger the right set of incident actions for your needs at any time.

Containerization 101 | Getting Started & Best Practices

Containers and Microservices architectures are no longer the new kid on the block, and it may be time to take a fresh look at your ecosystem. In this session we will provide a baseline for getting started with containerization in 2023 with a strong emphasis on security. To help the novice and the seasoned veteran, we’ll navigate topics that apply to all, including.