Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, Head Nerd Stefanie Hammond sits down with N-able Growth Strategist David Tapiero to unpack the real-world challenges MSPs face today—from tool sprawl and outdated backup strategies to rising costs and low margins. You’ll discover how adopting a cloud-first solution like Cove can help MSPs streamline operations, boost profitability, and build cyber resilience. For even more, register for the upcoming webinar: Rethink Backup or Get Left Behind (live on 10 September).

“You can’t build empathy for devs unless you’ve written code yourself.” Carter Rabasa, Head of DevRel at IBM’s Langflow, explains why coding is essential to developer relations + how team diversity fuels better community.

Application control and privilege management focus on user access and privileges, emphasizing the importance of whitelisting over blacklisting applications. Privilege management allows for on-demand elevation, reducing local admin rights. Trusted ownership minimizes administrative tasks, while audit mode collects event data for rule creation. A new policy change request feature streamlines access requests through ServiceNow, and future enhancements include importing configurations and integrating with bots.

In this exclusive interview with Ticker's business news show, Joyda Bianco, CFO of Hyperview, exposes a shocking industry secret: nearly one-third of servers in enterprise data centers are obsolete, unused, or "comatose"—consuming electricity and occupying valuable rack space while contributing absolutely nothing to business operations. That's potentially millions in wasted operational expenses and thousands of tons of unnecessary carbon emissions. But as Bianco explains, this crisis represents your single biggest quick-win for cost reduction and sustainability improvement.

Meet Idan Gazit from GitHub Next, a team responsible for projects like GitHub Copilot. Gazit, despite jokingly claiming to be "the least knowledgeable about Kubernetes," shares his diverse career journey, spanning from early web development with Perl and Django to his time at Heroku and eventually GitHub. He discusses his team's role in prototyping future software development solutions, emphasizing the importance of identifying and nurturing risky, impactful ideas for developers, even if it means "killing projects" that don't gain traction.

Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime.

Valkey OSS Developer Advocate Roberto Luna Rojas explains what a Vector is, how Valkey (and Vector) search works, and gives us an example using an interesting combination of music tastes.

Anish Behanan from @CapgeminiGlobal talks about how reliability is more than just numbers—it’s about trust. Full transcript:  Reliability is a little bit more emotional than just numbers, right? How does a customer experience remain the same and is trustworthy?

Most people think search is only about finding results, but Elasticsearch delivers much more. In this quick guide, discover the difference between hits (the documents that match your query) and aggregations (the analytics that reveal patterns, counts, and trends beyond the results page).

What is ITSM in Simple Terms?